Sara Dawdy

Experience

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  VERISIGN

  Aug 1997 - Dec 2004

  Delivered crucial security operations training to VeriSign’s international business partners. Traveled extensively to affiliate offices to verify knowledge transfer success. Assessed cryptographic business operational readiness and conducted security reviews, subsequently providing a key authorization for partner business launch. Liaised with consulting team to facilitate affiliate operational service activation. Handled ongoing cryptographic business operations support issues. Developed and maintained educational materials and process documentation. Periodically audited affiliates’ operational security practices. Show less Processed Secure Server Digital ID product requests by verifying customer identity according to strictly enforced authentication procedures. Furnished dedicated account support for VeriSign’s largest retail PKI customers. Performed local and overseas customer service training for new employees and international affiliate partners. Authored and improved instructional materials. Devised and enhanced customer service security policies as member of interdepartmental Policy Committee. Acted as Customer Service representative to marketing product development meetings. Show less

  • Public Key Infrastructure Architect

    Mar 2003 - Dec 2004

  • Manager, Certificate Authority (CA) Operations

    Jan 2002 - Mar 2003

  • Affiliate Cryptographic Business Manager

    Aug 1999 - Jan 2002

  • Authentication Specialist/Business Partner Specialist

    Aug 1997 - Aug 1999
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  VERISIGN

  Aug 2006 - Feb 2011

  Platinum Client Manager

  Directed and coordinated the relationship, management, and support activities for some of Symantec’s largest and most strategic PKI customers. Worked in close connection with consulting, technical support, and engineering teams to provision/upgrade and sustain their services. Conducted regular service review calls with customers to discuss operational metrics, monitor service enhancement requests, and ensure continued client success. Participated in cross-functional team focused on developing procedures for enabling compliance with highly detailed Federal Shared Service Provider (SSP) standards. Utilized those procedures to steer the relevant public sector customers to comply with SSP requirements throughout both service onboarding and long-term lifecycle activities. Show less

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  Symantec

  Mar 2011 - Dec 2015

  Senior Implementation Manager

  Served as project manager for deployment of PKI (Public Key Infrastructure) security products for new and upgrading customers. Provided guidance and insight into creation of trust assets crucial to operational success. Coordinated the resources of multiple internal organizations to drive customer satisfaction during highly complex long-term implementations. Participated in cross-functional product development meetings, conveying input on usability, security, and quality issues. Applied deep institutional knowledge to train incoming team members from various departments on both PKI standards and Symantec products Show less

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  Louisiana SPCA

  May 2017 - Mar 2019

  Feral Cat Coordinator / Disaster Preparedness Coordinator

  Handled public inquiries about feral cat issues, including TNR (Trap, Neuter, Return) requests and complaints requiring mediation. Provided public education on the effectiveness of TNR and value of community cats via workshops, media appearances, and written columns. Maintained records on colony locations and number of feral cats sterilized. Assessed behavior of felines surrendered to the shelter to determine optimal placement route (adoption, RTF (Return to Field), or relocation as a working cat). Managed rehabilitation of cats experiencing severe stress in the shelter environment. Coordinated with staff to place kittens brought in from feral colonies into foster care. Performed training for staff on cat behavior, shelter hurricane response plans, and pet first aid and CPR. Maintained protocols for facility evacuation, temporary shelter setup and operations, and post-storm response activities for hurricane and other disaster events. Coordinated with multiple city agencies and stakeholders to ensure that all pet-owning residents would be able to evacuate with their animals in event of an emergency. Represented LA/SPCA in New Orleans’ Emergency Operation Center before and during landfall of potentially damaging hurricanes. Show less

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  Humane Rescue Alliance

  Apr 2019 - Apr 2022

  • Foster Care Program Manager

    Feb 2020 - Apr 2022

  • Foster Placement Coordinator

    Apr 2019 - Feb 2020