Sharon Denizkurt

Experience

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  USPS

  Feb 1997 - Jun 1998

  Contract Sales Rep

  Pilot program to sell expedited USPS services B to B

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  DHL eCommerce

  Feb 2005 - Sept 2017

  Led cutting-edge integrated client relationship team handling all post-sales customer support for DHL eCommerce.* 1391 active accounts, with $944M in revenue (2016, with $14M YOY growth). Top four accounts ranged from $36M to $187M.* Accounts included wide range of business and government organizations, including resellers. Services were large-scale domestic and international shipping and fulfillment for B2C parcels and flats. Major categories included retail, pharmaceuticals, print fulfillment, government, insurance, financial, e-commerce and fulfillment services, catalog fulfillment.* Team consisted of 13 Client Relationship Managers (all with sales background), who supervised teams of specialists.* Participated in mentoring an integrated DHL team being developed in the UK on the same model.* Led the CRMs and their teams in working closely with Sales (sales management and 38 outside sales representatives), on customer service, analysis, and strategy.* Sales support included proactive monitoring of customer service and issues, and proactive research on customer business and markets to identify new opportunities for customers.* Interacted directly with U.S., Canadian, and international customers (in particular, Chinese customers). * Personally handled escalated issues, including difficult and complex cases referred to me by DHL executive team and Sales and Regional VPs.* Participated in higher-level initiatives by Client Relationship Managers.* Achieved revenue retention and organic growth through effective communications, long-term, solutions, and creative exploration of new service opportunities within each account.* Member of DHL operations planning and price strategy teams.* Worked with DHL corporate HQ (Germany) and sister companies (DHL Global Forwarding, DHL Express) and all DHL eCommerce departments on strategic partnerships and special projects.* Primary hiring and performance management role for direct reports. Show less Sales portfolio for part of region; executive support for management of entire Northeast region (New England, New York, New Jersey, Pennsylvania, and Delaware). Worked remote from home.* As sole SSM for region, supported Northeast Regional VP. Assisted or filled in during sales and meetings; assisted with reporting, forecasting, RFPs, escalated issues, and hiring.* Managed and grew own regional sales portfolio (primarily Connecticut, with some larger accounts elsewhere).* Worked with all areas of DHL--Pricing, IT, Logistics, Operations, Customer Service, USPS integration and liaison, third-party IT vendors--on pursuing and finalizing agreements with new and existing accounts, and maintaining and growing existing accounts.* Led Sales Managers in promoting new services designed to increase account penetration and offer alternatives for cost-conscious customers. Programs included strategic partnerships with U.S. Postal Service: 1) material sent via USPS as required for compliance, otherwise sent via DHL; 2) sorting and distribution by DHL, routing to local postal centers for final mile delivery by USPS.* Improved account retention, by leading initiative to ensure that Sales Managers in region maintained regular contacts with accounts, as appropriate for the size of the account.* Trained new hires: Regional Sales Managers and Sales Associates. Show less Provided support for VP of Eastern Region (Maine - Virginia). Managed own regional sales portfolio. Responsibilities similar to following position (1/09 - 8/10); title changed after region was split. (In this position shared executive support responsibilities with one other DSM.)* Directed and mentored nine sales team members.* Developed collaborative working relationships with DHL departments, to support sales efforts and customer service.* Recognized for sales leadership and achieving 118% over quota in 2008. Show less Managed CT/NY sales territory. Created sales strategies, cultivated account relationships through service and communication.* Obtained new accounts through professional networking, referrals, social media, corporate leads, and cold-calling.* Collaborated with sales force of sister company (DHL Express) on strategic partnerships, providing turnkey solutions based on the capabilities of both companies.* Worked with other DHL departments and teams on all stages of pursuing and finalizing agreements with customers, on implementation (including IT and USPS liaison), and on customer service.* Achieved 129% of 2006 annual sales plan--record growth for this territory. Show less

  • Manager--Client Relationship Team

    Sept 2010 - Sept 2017

  • Senior Sales Manager--Northeast Region

    Jan 2009 - Aug 2010

  • District Sales Manager--East Region

    Aug 2008 - Jan 2009

  • Regional Sales Manager (CT/NY territory)

    Feb 2005 - Aug 2008
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  Stamps.com

  Apr 2018 - now

  Field Account Manager - Northeast

  Account Manager of managed accounts - USPS shipping technology partner, providing consultative solutions to logistical and ecommerce needs.

• 

  Auctane

  Apr 2018 - now

  • Major Account Manager - Auctane

    Jul 2022 - now

  • Field Sales Account Manager

    Apr 2018 - Jul 2022