Michael Knox

Experience

• 

  Morrisons

  Oct 2007 - Aug 2009

  Grocery Assistant

  Part time work replenishing stock which involved regular customer interaction and cleaning.

• 

  Tyneside Standards Limited

  May 2010 - Sept 2013

  Store Administrator

  Part time summer employment usually from May-September. Mainly dealing with maintenance of the building, gardening, and cleaning.

• 

  Empire Cinemas

  Oct 2013 - Sept 2014

  Team Member

  Customer service focused role which involved money handling and face to face contact with customers ensuring that they had the best experience possible whilst at the Cinema.Serving customers food and selling tickets, giving advice and information on current films, cleaning duties to ensure toilet facilities and screens were clean, guiding customers to the correct screen and seat, ensuring all merchandise is fully stocked, preparing food and delivering excellent customer service.

• 

  British Council

  Sept 2014 - May 2015

  Assistant de Langue Etrangère

  Teaching English to Primary School aged children from 4-10 years old. Had to plan lessons and ensured students were engaged by preparing activity based lessons and created a lot of my own worksheets. I was expected to take classes and make lesson plans, rather than being an assistant to the teacher, I would lead all English lessons with no input from the senior staff. My time in France enabled me to improve my French speaking.

• 

  Prima Cheese

  Apr 2015 - now

  Additional responsibilities as Senior Manager added to day-to-day role as Export Manager.- Lead by example to foster a culture of professionalism, transparency, and integrity across the organisation.- Drive innovation and continuous improvement by promoting open communication, collaboration, and cross-departmental synergy.- Mentor and guide managers, supporting their leadership growth and aligning team efforts with Prima Cheese’s vision of quality and customer satisfaction.- Cultivate a positive, inclusive workplace that encourages learning, problem-solving, and proactive development.- Proactively address challenges and maintain high standards, ensuring a cohesive, customer-focused approach company-wide. Show less • Responsible for the Export department and members of the export team.• Overseeing the running of the Export Department on a day-to-day basis.• Researching and building the business brand in international markets.• Developing strong relationships with existing clients to maximise revenue and understanding the market to drive additional revenue.• Discussing and developing new strategies with Commercial Director to maximise sales around the world.• Negotiating agreements with customers.• Developing an in-depth understanding of our products and that of competitors• Supporting and progressing the sales generated by the export sales team.• Ensure that department stays up to date with export regulations.• Developing new business partnerships with new customers.• Competently delegate and coordinate effectively between export sales/purchasing/production and warehousing teams• Lead point of contact for customer queries/ enquiries/ complaints• Liaising with other departments and reporting back to team.• Liaising between Commercial Director and team.• Ensuring company policies/procedures are followed by team• Maintaining relationships with customers to understand requirements and to be able to increase sales.• Ensuring new members/ current team are trained to understand and follow all export procedures.• Attending trade shows/exhibitions to build new business and relationships with current customers.• Monitor emails on mobile phone and assist clients with any urgent matters outside of office hours if required (due to varying international time zones. Show less • Carrying out the tasks undertaken by an export co-ordinator to a high standard, leading your team by example• Competently delegate and coordinate effectively between export sales/purchasing/production and warehousing teams • In the Commercial Directors absence be the lead point of contact for customer queries/ enquiries/ complaints• Liaising with other departments and reporting back to team.• Liaising between Commercial Director and team.• Ensuring company policies/procedures are followed by team• Maintaining relationships with customers to understand requirements and to be able to increase sales• Ensuring new members/ current team are trained to understand and follow all export procedures• Attending trade shows to build new business and relationships with current customers• Monitor emails on mobile phone and assist clients with any urgent matters outside of office hours if required (due to varying international time zones)• Taking part in Trade Exhibitions such as SIAL Paris, Gulfoods Dubai and Anuga Cologne. Show less Reporting to the Commercial Director I am responsible for the following activities when carrying out my duties:• Liaise with customers on a daily basis to confirm requirements and ensure customer satisfaction, ensure 100% customer service level is achieved.• Identify potential customers and build relationships by providing information and guidance.• Identifies business opportunities by identifying prospects and evaluating their position in the industry, research and analyse sales options.• Create paperwork and ensure it is correct for overseas deliveries.• Assist with the loading of overseas deliveries. • Liaise with production to ensure a smooth and timely operation to ensure finished goods are delivered on time.• Process Orders, Raise sales orders and create invoices on SAGE.• Create order forms on export database customers and update communication log.• Liaise with production to create samples for potential new customers.• Arrange relevant transport for the collection and delivery of samples and arrange transport for all export goods.• Ensure all paperwork is filled in correctly for orders.• Maintain quality service by establishing and enforcing organization standards.• Maintains professional knowledge, establishing personal networks.• Contributes to team effort by accomplishing related results as needed. Show less

  • Export Manager/Senior Manager

    Nov 2023 - now

  • Export Manager

    Jan 2019 - now

  • Export Supervisor

    May 2016 - now

  • Export Coordinator

    Apr 2015 - now