Nidia Ciccioli

Experience

• 

  Sun Valley Company

  Dec 1998 - Mar 1999

  Restaurant Cashier
• 

  The Balsams

  Dec 1999 - Mar 2000

  Waitress
• 

  Yahoo! Inc.

  Jul 2000 - Dec 2002

  Representante de atención al cliente / Recepcionista

  Handled legal issues, customer care and updated FAQs.

• 

  Telecom Personal

  Aug 2008 - Mar 2010

  Operador telefónico

  Managed high-value client retention campaigns.

• 

  Cisco

  Sept 2010 - Sept 2024

  - Provided operational support for internal sales and Service Provider customers in Argentina, USA and Brazil.- Managed customer service escalations, ensuring timely resolution of issues.- Reduced payment past due backlog significantly by assisting the collections team with gathering key information to contact the appropriate person for order payments.- Decreased case aging backlog by coordinating case escalations with customers, the Sales Team, and escalation points of contact. - Supported Argentina and Central America sales teams, distributors, and direct customers.- Coordinated invoicing process, reducing collections past due aging through collaboration with the Poland-based Collections and Sales teams. - Controlled importation holds for shipments in Argentina.- Managed country of origin information for importations. - Managed service contract renewals for partners. - Coordinated regular sales meetings.- Generated weekly, monthly, and quarterly forecasts.- Achieved 100% of sales targets in all fiscal quarters.

  • CUSTOMER OPERATIONS SPECIALIST - America’s Service Providers

    Aug 2021 - Sept 2024

  • FIELD OPERATIONS SPECIALIST - LATAM Sales

    Jun 2014 - Jul 2021

  • IMPORTATION ANALYST - Argentina Sales

    Jun 2012 - May 2014

  • RENEWAL SALES SPECIALIST – Central America and Caribbean Sales

    Sept 2010 - May 2012