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Vitalba Conte

Vitalba Conte

Team Leader

Followers of Vitalba Conte408 followers
location of Vitalba ConteNantes, Pays de la Loire, France

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  • Timeline

  • About me

    Onboarding Manager at Lengow

  • Education

    • Ostelea

      2018 - 2019
      Master's degree Tourism and Travel Services Management

      Ostelea is an international university center specialized in the training of leaders, managers and technicians specialized in the Hospitality and Tourism industry with a passion for service and a multicultural vision. This Master is taught in Englishand it has been recognized as one of the best 20 Masters in the world in the category of Tourism & Hospitality, according to the "Eduniversal Best Masters Ranking Worldwide 2017" Ranking and recognized by the newspaper El Mundo as one of the 5… Show more Ostelea is an international university center specialized in the training of leaders, managers and technicians specialized in the Hospitality and Tourism industry with a passion for service and a multicultural vision. This Master is taught in Englishand it has been recognized as one of the best 20 Masters in the world in the category of Tourism & Hospitality, according to the "Eduniversal Best Masters Ranking Worldwide 2017" Ranking and recognized by the newspaper El Mundo as one of the 5 best Masters of Spain in the 2016 Ranking of Best Masters. Show less

    • University of Bergen (UiB)

      2014 - 2014
      Bachelor's degree Foreign Languages and Literatures, General

      Erasmus exchange program for one semester

    • Università degli Studi di Urbino Carlo Bo

      2012 - 2015
      Bachelor's degree Romance Languages, Literatures, and Linguistics

  • Experience

    • Sprachcaffe/GEOS Languages Plus

      Jul 2015 - Sept 2018
      Team Leader

      Sprachcaffe/ GEOS Languages PLUS is one of the most renowned organizers of language courses abroad in Germany. With offices and language schools located all over the world, Sprachcaffe provides services to customers worldwide.As a Team Leader, I was in charge of supervision of the students throughout their languagetrip in Brighton (UK) and Barcelona. The second year I was promoted to coordinator of other team leaders and trainer of newemployees; I was also in charge of the organisation of the weekly leisure activity programme.Employed between 5 and 15 weeks every year during summer. Show less

    • Feetup Hostels Group

      Feb 2016 - May 2016
      Front Desk Receptionist

      • Traineeship as a receptionist in the two hostels of the chain• Processing reservations; assisting in the front office as required; basicconcierge assistance; planning and organizing group arrivals

    • Smart Insiders

      Jan 2017 - May 2017
      Travel Coordinator

      Smart Insiders is a multicultural organization specialized in trips and event planning. They provide high quality services to the international people in Madrid. In Smart Insiders’ office you can find a mixture of different cultures and languages. Smart Insiders aims to make the young international people feel at home in Madrid, because being a good host is also a part of Spanish cultural heritage. My role in the company was:• Organizing, selling and coordinating trips for an international public• Working in a young, dynamic and multicultural team• Leader and guide during trips in the country and abroad• Dealing with all office correspondence and duties Show less

    • AuPairWorld

      Nov 2017 - Jul 2018
      Nanny

      Assisting my Australian host family with childcare of two young boys while exploring the country and enjoying the Australian way of life.

    • Showaround

      Sept 2018 - Sept 2019
      Tour Guide

      Showaround connects travellers in search of unique travel experiences with locals who are ready to show them around their cities.Showaround helps travellers search verified locals and choose one based on their personality, experience and credibility. Travellers can enjoy the freedom to tailor unique tours with a local ahead of time and pay for the number of hours they agree to spend together.During my studies in the past months, I have decided to spend some of my free time giving tours of Madrid to tourists from all over the world. It has allowed me to learn about new cultures, make new friends and let them explore and love this city as much as I do.Here's my profile and what they say about me: https://www.showaround.com/locals/9818864 Show less

    • SiteGround Web Hosting Company

      Sept 2019 - Oct 2020
      Customer Support Specialist

      - Online communication with customers for troubleshooting and solvingtechnical problems- Assistance to customers with their website maintenance- Assistance in English, Italian and Spanish

    • IntelliBoard

      Nov 2020 - Jun 2022
      Client Success Specialist & Trainer | EMEA

      "IntelliBoard integrates with multiple LMS platforms. Our goal is to expand the reporting and analytics of multiple LMS platforms. We deliver the data you need to inform your educational business decisions, and reach your goals faster."- Onboarding of new clients- Communication with existing clients and prospects via chat and tickets for troubleshooting, advices, information- Support calls and demos via Zoom/Microsoft Teams- Assistance in English, Italian and Spanish

    • Lengow

      Jun 2022 - now

      - Integration of new customers- Follow the key stages of configuration- Train the customers in the use of the platform- Work in collaboration with internal teams (Customer Success, Support, Sales, Product, Tech Team etc.) - Plug the client's catalogue according to the type of source- Analyze the catalogue's contents- Troubleshoot connection to the Marketplace/Marketing Channel- Assess special cases and requests

      • Onboarding Manager

        Feb 2025 - now

      • Onboarding Specialist

        Oct 2023 - Feb 2025

      • Technical Account Manager

        Jun 2022 - Oct 2023

  • Licenses & Certifications