Prudence Nyaga

Experience

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  Kenya Kanga Collection

  May 2017 - Jun 2018

  Internship Trainee

  Assisting is sales eventsAssisting in product photo shootsAssisting in creation of website and social media content

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  Langata Link Group

  Jul 2018 - Dec 2018

  Digital Marketing Assistant Internship

  Assisting in product photoshootsUpload of property on company website and other selling sitesAssisting in sale events

• 

  Self-employed

  Jan 2019 - Apr 2019

  Self Employed
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  M-Gas

  Aug 2019 - now

  Establishment of M-Gas call centreComing up with issues resolution processesWriting of call scripts for the customer service Training of new staff on customer service as an organisational value. Recruitment, supervision and Continuous training of customer service teamPlanning and preparation of team shifts and leave days Preparation of daily call centre reportsInvolvement in daily operations for customer maintenancePetty cash managementParticipation in solution offering based on upcoming customer and call centre challengesAssisting in preparation and training on M-Gas customer service charter and customer expectations policy Show less Participation in marketing planning and strategyCoordination of customer experience and marketing projectsProcurement, record keeping and stock taking of marketing materialDistribution of marketing materialAssisting in writing of sales script and customer agreement documentOrganizing of organization photo shoots, update of organisation intranetOrganizing and participation in market research and surveysAssisting in coming up with customer support materialAssisting in preparation of the organization dress code policy Show less

  • Customer Service Manager

    Mar 2023 - now

  • Customer Service Officer

    Apr 2021 - Apr 2023

  • Customer Service Team Lead

    Jan 2020 - Apr 2021

  • Marketing Executive

    Oct 2019 - Apr 2021

  • Research Intern

    Aug 2019 - Sept 2019