Tammy Winger

Experience

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  4Chion Lifestyle

  Jan 2006 - now

  Small Business Owner

  Managing a lifestyle magazine for fashion events and companies, runways, red carpets, film releases, beauty, lifestyle, travel food, and local businesses.Web DesignSearch Engine OptimizationEditingContent DevelopmentPromotional ProductsResume WritingBrandingGraphic DesignMarketing MaterialsMarketing ResearchProject Management Graphic Design HTMLSeminars ~ Web Site redesigns, sales, search engine optimization, and social media marketingEdited for Clients; books, essays, resumes, and lettersSelf-motivated, task-oriented to complete clients' work effectively and efficientlyDesigned Internet websites, brochures, consulted on websites, analyzing, keywords, and consulting on web sites Researched companies products, and websitesInterpersonal skills to work with clientele and meet customer satisfactionIdentified improvement areas for clientele websitesManaged clients websites, worked with Google to develop better presence on search engineKept abreast of new development and skills by attending web trainings Supervised employees Maintained Websites for clients including month analysis from monthly reports adjusting areas necessaryCreated resumes and letters worked with clients from Apple One in west ValleyTaught Students basic skills and music patternsTrained for teaching childrenPrepared lessons on an individual levelManaged business affairs including customer issues, outside contractors to meet clients needs, policy and procedure development, marketing, and finances Show less

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  Kimley-Horn

  Mar 2006 - Nov 2006

  Marketing Coordinator Assistant

  Supported three graphic designers and seven marketing coordinators for engineering firmMarketing support to engineers including pamphlets, handouts, booth and equipment set up, and interview guidance using Quark, Photoshop, In-Design, and IllustratorProduced submits for prospective jobs for engineers; coping, putting submits together, creating, and editing Adobe PDF documents, uploading proposals to FTP site, collecting and editing resumes from data base, and submittal deliveryEdited governmental documents and boilerplate for grammar, content, and spellingWrote articles for the regional newsletter Show less

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  Hi-Health Corporation

  Nov 2006 - Oct 2007

  Merchandising Coordinator

  Worked with designers and marketing on web contentRan weekly reports on pricing, sales analysis and processed according to changesDeveloped analysis using V look up of reports containing up to 60,000 items from vendors to company needsManaged communications from corporate headquarters to fifty-two stores in the Phoenix area, regarding merchandising regarding new items, memos, price changes, monthly sales updates, and all information from buyers regarding their categoriesSupervised and trained one employeeCreated PDF documents of weekly and monthly communications Worked with operations director to develop new policy and procedure as well as changes Prepared reports for; new items sales, out stock products, changes to products, and payment for vendors Data entry using Retail Pro for; products, vendors, price changes, UPC codes, regarding new information or changes Updated price changes; using excel and formulas to ensure that prices would reflect the new changes from vendors, sales, and clearance itemsSupported Vice President of merchandising; assisting bringing in new products in from vendors, calendaring, answering phone calls, and misc. tasks as needed Detailed oriented work Followed government regulation on merchandise Show less

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  Everest College

  Sept 2008 - Oct 2009

  Student Service Coordinator

  Point of contact for students regarding academicsAdvised Students on Academics, Classroom, personal needs, and new startWorked as a team member to train, assist admissions and financial aid to meet students' needsAnalyzed reports to watch and track students' progression and needsContacted students regarding needs and concernsRequired to schedule, review documents for content and completenessRan reports using Excel. With a v-look up on a daily basisDeveloped training materialDeveloped recognition material for Academic Counseling with presenting concept, graphics, and follow throughTeam member of Fun Committee Analyzed reports and Intuitional Student I Reports for individual students to determine necessary documentation for financial aid packagingAssist with certification of veterans' benefitsVerified documents for accuracy and correct for packaging aidAdvised student population regarding personal and education goalsTrained staff in excel v-lookup, Veterans Affairs policy and proceduresAnalyzed reports I would run from database regarding attendance and grades used this information to address student needsCommunicated with students regarding issues with financial aid, classroom, and attendanceWorked in a team with Admissions Advisors and Financial Officers to assist students with needsMaintained attrition at or below budget consistently Circle of Excellence Award for Attrition 3rd Quarter 2008Best of the Best aware for attrition 5 out of 12 weeksRegistered students each term and ordered all students books and equipmentMade up to 65 contacts per dayDeveloped universal attendance lettersWorked in Graduation teams to support students' needs from start to graduationManaged a student population of 300 students including 150 military studentsSupported VA students with benefits and certifying their benefitsAnalyzed reports regarding attendance and grades used this information to address student needs Merchandising Show less

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  EDMC

  Jul 2009 - Oct 2010

  Academic Counselor/Financial Aid Officer

  • Maintained 97% student retention rate• Advised 150 Students on Academics, Classroom, personal needs, and New start•. Analyzed and developed reports to watch and track students’ progression and needs• Contacted students regarding assistance and progression• Required to schedule, review documents for content and completeness• Ran reports using Excel v-look up on a daily basis• Developed training materials and trained employees• Analyzed reports and Institutional Student I Reports for individual students • Assist with certification of veterans benefits• Verified documents for accuracy and correct for packaging aid• Worked in a team setting to accomplish production goals and support students’ needs Show less

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  Synchrony

  Mar 2013 - Mar 2016

  Customer Service Representative

  Answered calls 15 calls per hourUnderwriting for credit Customer ServiceAssisted merchant’s with credit concerns Processed credit application Followed government banking regulations

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  Trilinear Consulting & Business Solutions

  May 2019 - Jul 2019

  Marketing Assistant and Customer Service
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  Oscar Health

  Aug 2019 - Sept 2020

  Care Guide

  Collaborated your team of Care Guides, a Concierge Nurse, lead and a dedicated bridge teamCommunicated with geo-specific members via inbound/outbound phone or secure messagingAssisted in the coordination of care across a variety of settings Maintaining strict confidentiality Resolve issues related to topics such as claims and billingListen to member’s comments, concerns, and suggestions, relaying that information internally Ensuring member satisfaction

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  Cigna+Oscar

  Sept 2020 - Apr 2021

  Care Guide

  Collaborated with your team of Care Guides, a Concierge Nurse, lead and a dedicated bridge teamCommunicated with geo-specific members via inbound/outbound phone or secure messagingAssisted in the coordination of care across a variety of settings Maintaining strict confidentiality Resolve issues related to topics such as claims and billingListen to member’s comments, concerns, and suggestions, relaying that information internally Ensuring member satisfactionWork with Cigna teams and software to assist members Show less

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  Oscar Health

  Apr 2021 - now

  Business developmentLiaison, plan, and resolveProgram managementProject developmentCare Guide Training dailyComplex case ManagementProcess improvementIdentifies issues and gaps in workflowsTaking escalated calls Ability to set priorities, plan and coordinate work activities Manage resources so that work objectives are accomplished on time Demonstrated broad based knowledge of policy, procedures, and health products Work with team to resolve complex issuesERG Lead Women in TechTraining TeamBroker Support back-up Show less Negotiated rates 300%-800% centers for Medicare & Medicaid Services (CSM) Saved 3.5 million year-to-date of billed charges Developed a comprehensive understanding of the contract drafting and execution processesContributed to the reduction of the daily single case agreement (SCA) contracting inventoryIn-house expert on SCA contracting processes: Triaging Sourcing Pricing Negotiating cost Drafting Obtaining approval Obtaining signatures Close out DocumentationEnsured that all SCA contracts are turned around within required timelinesEscalated issues to various stakeholders and/or leadership to ensure timely resolutionSupported the SCA team by identifying issues and presenting resolutionsTook ownership of monitoring, tracking, and checking status of the health of all work in progressForm relationships with all collaboratorsContribute to team-wide goals to improve the Contracting team outcomes Show less

  • Care Specialist (Supervisor)

    Aug 2019 - now

  • Out of Network Contracting Specialist

    Apr 2021 - Jan 2022