RaLene Teerink

Experience

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  Electronic Data Systems

  Feb 2000 - Oct 2005

  Performance and Productivity Improvement (PPI) Manager

  Managed the implementation of the Software Engineering Institute Capability Maturity Model for 200+ software developers to establish and refine the organization's software development processes. Reduced defects 35% by performing root-cause analysis and reviewing lessons learned. Increased team productivity 24% by implementing a defect synchronization tool to communicate between HP Quality Center and Team Foundation Server to eliminate duplicate defect entry.Participated on Software Development Life Cycle Task Force to provide leadership, insight, and visibility into process improvement initiatives.Saved 60 hours per year by creating reusable test plans and test cases to eliminate duplicate validation effort for quarterly releases. Developed complex SQL queries to create ad-hoc client reports and identify statistically significant trends. Mostrar menos

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  Cre8 A Vacation Travel Agency

  Oct 2005 - Mar 2009

  Founder, Principle

  Created a business plan to establish and run a home-based travel agency.Acquired over 200 clients and sold over $700,000 in travel.Established relationships with industry-leading travel companies and cruise lines. Provided excellent customer service to ensure client satisfaction and retention.Created a marketing strategy to publicize the company.Developed and maintained website to market products and attract clients.

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  Hewlett Packard Enterprise @ Blue Cross Blue Shield of Arizona

  Mar 2009 - Jan 2016

  Business Analyst II/III

  Improved customer productivity 40% and decreased errors 35% by managing a project to automate a manual Explanation of Benefits claims process. Decreased testing time 53% by automating test cases for the semi-annual release of HP Quality Center. Supervised a 5-member team responsible for developing an executive dashboard that provided transparency and visibility into corporate metrics such as claims throughput, system downtime, and production incidents. Consulted with customers, business partners, and other stakeholders to document business requirements, functional requirements, use cases, process maps and GUI designs for enhancing the claims processing application. Gained expertise in the claims, provider and enrollment systems. Managed the Project Management Office (PMO) to define project delivery methodology, standard templates and institutionalize software development processes.Created project plans in accordance with project management framework standards and procedures. Identified ongoing issues and gaps within project plans to eliminate implementation issues. Mostrar menos

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  Grand Canyon University

  Jan 2016 - Jun 2020

  Project Analyst II / Security Administrator

  Saved $5M annually by collaborating with stakeholders in the College of Nursing, College of Business, and College of Engineering to automate 15+ manual processes. Managed the upgrade of 10+ CRM organizations from version 2011 to 2016 v9 to allow users to take advantage of the newest software features, including enhanced data security. Increased team productivity 25% by streamlining multiple processes and standardizing deliverables. Improved the user experience by adding new fields and reporting functionality to the CRM application. Partnered with corporate training to digitize CRM user training. Selected to participate on the Executive Assessment Team who works with the Higher Learning Commission to maintain accreditation for the university. Proactively created and delivered presentations to senior HR leadership regarding a new idea for a Peer Recognition Program. Mostrar menos

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  TriWest Healthcare Alliance

  Jun 2020 - now

  Business Process Analyst Senior

  Lead project resources to drive change, identify and implement business process improvements, evolve team activities to support business strategy and ensure alignment of team responsibilities to functions across the firm.Escalate differing perspectives among team members and Ops managers with recommendations on how to resolve.Assist in the formulation and implementation of operational workflows and procedures.Perform process mapping on current and future state activities.Collaborate with stakeholders to prioritize features based on customer feedback.Develop and maintain a product roadmap outlining the vision and strategy for the product, including features, timelines, and resources needed.Define product requirements and user stories by working with stakeholders to define the product’s features and functionality.Communicate progress and ensure stakeholders are kept informed and engaged.Establish strong working relationships with managers at all customers and at all levels.Very strong ability to analyze a situation and recommend a solution.Exceptional communication skills at all levels of management.Dedicated to finding ways to make a company more efficient. Mostrar menos