Jaime-Antonio Cevallos

Experience

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  El Mezcalito - Mundisabor

  Mar 2006 - Jul 2009

  Restaurant Manager

  • Customer Service (continuous improvement process) • Management and balance of petty cash / Sales control • Stocks and inventory control • Cost control and planning / Management of suppliers, • Supervision of human talent in different areas / Trainer.

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  Xanterra Parks & Resorts

  Jul 2008 - Oct 2008

  Cusinier du Cusine chaud

  • Servicio al Cliente• Cocinero cocina caliente (Desayunos-Lunch, Brunch)• Manejo de procesos, clasificación de producto, etiquetado, FIFO (PEPS). • Servicio de restaurante• Housekeeping• Good Manufacturing Practice (GMP) Trainee.

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  TOMMY'S DINER

  Oct 2011 - Sept 2012

  Staff de salón

  Deliver food orders from the kitchen to customers’ tables rapidly and accuratelyAct as the contact point between Front of the House and Back of the House staffCommunicate food orders to chefs, paying attention to priorities and special requests (e.g. food allergies)Assist the wait staff with table setting by fetching and placing appropriate tableware, eating utensils and napkinsServe welcome drinks and hors d’oeuvres, upon guests’ arrivalEnsure food is served in accordance with safety standards (e.g. proper temperature)Check in with customers and take additional orders or refill water, as neededRemove dirty dishes and utensilsAnswer guests’ questions about ingredients and menu itemsInform restaurant staff about customers’ feedback or requests (e.g. when they ask for the check)Make sure families with young children get kids menus and special silverware sets Show less

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  Happy Panda Chinese Restaurant - Dim Sum Bar

  Sept 2012 - Dec 2012

  Restaurant Manager

  • Standards & Manuals and process creator • Stocks Control• Trainer and supervisor in different areas • Marketing • Cost Control and Planning / Providers Management• In charge of 14 people. • Moves own annual budget. .

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  Hanaska

  May 2013 - Jun 2014

  Cafeteria Manager

  • Planning, organization, and control of internal meetings. • Customer Service (Continuous Improvement Process) • Manage and reconcile petty cash / Sales, • Cost Control and Planning / Providers Management, • Implementation of ISO 22000 y 9001.• Good Manufacturing Practice (GMP) Trainer • Petty cash and cash flow responsible• Human talent supervision in different areas / Trainer (courses) • Final reports elaboration based on goals. • Inventory Management.• In charge of 5 associates • Moves own annual budget. Show less

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  Grupo Barlovento Eventos

  Sept 2014 - May 2015

  Chief Assistant of Food and Beverages Department

  • Manage the production kitchen staff. (Food, tasks and timetables).• Ensure improved enforcement and control of food handling practices. HACCP• Supervision of kitchen staff and coordination of catering events.• Planning, organization and control of standard recipes• Execution of the production kitchen management reports.• The implementation of work processes.• Inventory management.

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  Hilton Hotels & Resorts

  May 2015 - Jul 2017

  Banquets, Meetings & Conventions Operations Supervisor

  • Manage banquets and catering staff.• Supervise and verify compliance with Hilton standards.• Monitoring and reporting of the preparation, planning, control and logistics of catering events.• Distribution of staff by tasks and events, time management of the department.200 subordinates

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  Marriott Internacional

  Apr 2018 - May 2021

  Ensure associates work as a team to ensure a luxury service experience. Hiring, training, evaluation, attention to problems, work schedules, application of disciplinary action processes, motivation and coaching of employees. Control management of wineries and inventory of liquors and wine cellar. Ensure the quality and safety of food and beverages served in restaurants. Monitoring the income indicators in restaurants and bars. Creation and development of new products to maximize sales. Planning and coordination of events, theme parties in restaurants. Ensure quality and compliance with standards, as well as the development and implementation of improvement processes to increase efficiency, organizational productivity, and cost optimization. Ensure that equipment and materials are complete and in proper working order. Show less Lead the performance of the Banquet team.Responsible for the recruitment, training and evaluation of performance of team associates.Pay special attention to the details requested by the contact of the events, external contractors, meeting planners and other people involved.Plan and coordinate event´s logistics according to standards of the brand.Management and control of banquet accounting records for the forecast of the events department.Creative design of new products to be introduced in the market.Responsible for the control of stocks of supply warehouses for the service.Responsible for the purchases and requisitions of products for the banquet operations department. Show less

  • Food & Beverages Supervisor - Hotel JW Marriot Quito

    Nov 2020 - May 2021

  • Food and Beverage Supervisor - Banquets & Events at Hotel JW Marriott Quito

    Apr 2018 - Nov 2020
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  Focus InnPoss Ec

  Jun 2021 - Jan 2023

  Graphic/Web Design - IT Support

  IT support of POS systemsGUI programmerWeb page designer for customers (Wordpress)Menus and Logos graphic designer

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  Bhumi Feel Good Kitchen

  Feb 2023 - May 2023

  Restaurant Manager
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  Pikaia Lodge / Galapacific S.A.

  Jul 2023 - now

  Restaurant Manager

  Operational management of the restaurant and sommelier duties, overseeing a wine cellar with over 80 labels.Implemented wine and food pairing experiences, increasing sales and rotation of the wine cellar, resulting in a sales surplus.Achieved a 34% increase in beverage sales within one year while reducing operational costs to 34.1%.Developed signature cocktails that set sales records and strengthened the bar’s presence on social media.Designed service protocols, managed restaurant organization, and personalized guest experiences.Multilingual management in English, Spanish, and French. Show less