Tia Upward

Experience

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  Chinese Whispers Restaurant

  Jul 2002 - Jan 2013

  Front of House Assistant Manager

  We provide outside catering for private functions where I have completed waitress and bar staff services. I provide front of house public relations along with assistance within the kitchen, including the packaging of food and general hygiene. I deal with a high volume of telephone orders, maintaining accuracy and time management throughout.I proactively manage the front of house staff and proactive liaise with the chefs on a day to day basis.I ensure the customer receives the highest standard of service at all times. I also complete daily accounts at the end of each shift to ensure no anomalies and day to day records are up to date and correct. Show less

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  LV= GI First Notification of Loss

  Oct 2007 - May 2010

  Customer Service Rep
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  LV

  Dec 2010 - Oct 2012

  GI First Notification of Loss Team Leader

  I led, developed, supported and motivated a diverse team to achieve agreed targets and objectives, ensuring operational effectiveness/efficiency were maintained. I ensured a team focus on the achievement of activities and targets, whilst consistently meeting quality and performance service standards. I managed 12-14 direct reports performance, absence and behaviour in line with the LV= key performance indicators. I ensured customer and internal feedback is acted upon, delivering formal, informal and side by side coaching. I ensured my team and I complied on an ongoing basis with any legal, regulatory and industry body codes of practice. Managing complaints to a level of agreed authority and in line with the LV= and FSA complaint handling structure. I responded flexibly to customer needs, taking responsibility for the resolution of customer enquiries or concerns. I planned for and delivered effective utilisation of our resources in order to meet our customer needs. Recruiting where applicable. I proactively supported my and other operational teams, encouraging them to meet or exceed agreed Service Levels, by taking appropriate action to handle overflow activity during peak periods according to business need and to reduce leakage. I identified opportunities for continuous improvement and to assist in the implementation of change initiatives, providing detailed comms and working practices to reflect. I took ownership of my own personal development, maintaining an up to date knowledge of products, services, systems and procedures necessary to carry out the role. I was seconded out for 3 months to complete Avaya system testing and the smooth implementation of the new telephone system across sites.For a further 6 months I was seconded as a Business Improvement Subject Matter Expert completing the role outs of numerous business initiatives across departments and sites. LV= GI 100% Show less

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  M/Y Koi

  Jan 2013 - Apr 2013

  2nd Stewardess

  Temporary stewardess on board 35m Expedition Yacht (McMullen & Wing Build)I was based in Italy for the winter period. Duties included; provisioning, stowing and cooking for 7 crew plus contractors, laundry and housekeeping. Inventory and organising of the entire interior during a 3 month yard period.

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  M/Y Honey Bear

  Apr 2013 - Oct 2013

  Stew/Deck

  Seasonal stew deck on board 28m Sunseeker Yacht based in Monaco. Duties included; housekeeping, service, laundry, provisioning and inventories. I was also sole stew for the month of August whilst my chief stew ran the bosses villa. Deck duties included lines, fenders, wash downs and polishing. Destinations: In and around the South of France, Ibiza, Corsica & Palma.

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  M/Y Lady Sura

  Oct 2013 - Oct 2013

  Stewardess

  Temporary Stewardess on board a 50m Trinity Yacht for a 9 day boss trip to St Tropez.

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  M/Y Utopia

  Nov 2013 - Apr 2015

  3rd Stewardess

  Third Stewardess onboard a 72m Feadship, I was based in the Indian Ocean for the Winter season 2013, Mediterranean for Summer 2014 and have just finished in the Caribbean. The vessel is both charter and private. I fulfilled rotational duties, from all levels of service, housekeeping, provisioning and stock control as well as new crew training. I was also in charge of the boat medical supplies and management. Destinations include The Maldives, Thailand and Burma, The Dalmatian Coast, The Balearic Islands and The Caribbean. Show less

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  M/Y Skyfall

  May 2015 - Jan 2017

  Third Stewardess onboard 58m Trinity Yacht. Based out of West Palm Beach, Florida. Vessel is both Charter & Private. Destinations included: Travelling the East Coast of America & The Bahamas.

  • 2nd Stewardess

    Jan 2016 - Jan 2017

  • 3rd Stewardess

    May 2015 - Dec 2015
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  Robson Crew Recruitment

  Mar 2018 - May 2021

  Crew Recruitment Consultant
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  NHS Dorset

  May 2021 - now

  Personal Assistant / Project Support Officer