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Robyn Stern

Robyn Stern

Client Service Professional

Followers of Robyn Stern894 followers
location of Robyn SternBloomington, Indiana, United States

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  • Timeline

  • About me

    Manager at West Monroe Partners

  • Education

    • Bloomington High School North

      -

    • Fundação Getulio Vargas

      2012 - 2012
      Semester Abroad International Marketing

    • Indiana University Bloomington

      2009 - 2014
      Bachelor of Science in Business Marketing, International Business, Entrepreneurship and Corporate Innovation Alumni

      Activities and Societies: VP of Coporate and Alumni Relations for Net Impact, Volunteer at Global Gifts, Teacher's Assistant Database Marketing, Member of HonorSociety.org, Research Assistant to Professor Lalwani I.U. Marketing Department, Marketing Experiment Facilitator for I.U. Marketing Department Balanced focus on analytical problem solving and creative techniques. Studied abroad in Spain for 3 months and Brazil for 7 months to understand and participate in their business cultures while becoming professionally proficient in Spanish and Portuguese. Volunteered in Bloomington and worked with the I.U. community through Net Impact, Global Gifts and a Database Marketing Indiana University T.A. position.

  • Experience

    • H&R Block

      Jan 2008 - Apr 2011
      Client Service Professional

      Coordinated up to 70 clients per day, managed 5 tax professional agendas, answered basic taxation questions over the phone, and compiled necessary client tax forms for signatures at POS on a daily basisSurveyed over 800 past clients about their experiences with the H&R Block brand as a district manager-led client retention project

    • Bancalero Bebidas

      May 2011 - Aug 2011
      Marketing Intern

      Researched the central European beverage market and created a proposed advertising plan for two new beverages the company planned on launchingDeveloped social media presence

    • Indiana University Bloomington

      Sept 2011 - Dec 2013
      Volunteer

      Educated up to 50 shoppers about the evolution and mechanics of a fair trade sourcing system, processed payments, marked inventory levels on a daily basisInitiated a public relations group event furthering connections in the Bloomington community

    • Junior Publica

      Apr 2012 - Jul 2012
      Consulting Intern

      Worked with the social sector consulting team in a student-run nonprofit contracted to create an accredited independent organization responsible for mediating and decreasing employee/employer disputes throughout Sao Paulo, BrazilUtilized Microsoft Excel and Microsoft Project to create a Gantt chart detailing initial steps for the investor

    • Sagatica

      Aug 2013 - Oct 2013
      Associate Consulting Intern

      Created, evaluated and maintained strategic marketing efforts for the President's book launch and the company's online presence (including social media and SEO). Coordinated three interns' marketing efforts including PR, market research, and internet strategy

    • Infosys Consulting

      Aug 2014 - Oct 2017
      Business Analyst

      Change Lead: Spearheaded change management work stream for three global planning, forecasting and operational cost reduction projects in a Fortune 100 electronic technology company. Created stakeholder and change impact assessments, communications and training plans and facilitated plan executionDesign Thinking Analyst: Utilized Design Thinking methodology to understand current cultural and operational problems surfaced in the HR organization of a Fortune 100 electronic technology company. Presented maturity model detailing current state across Culture, Operating Model, Innovation and Strategic Vision and recommended path forward.Project Manager and Change Management Practitioner: Managed roughly 300 stakeholders globally in a large reverse logistics software release affecting SAP and 17 in-house platforms with the goal to create service strategy parity for a Fortune 100 electronic technology company. Release and Program Manager: Managed schedule, scope and delivery of a quarterly software release between business and engineering IT stakeholder groups for a large Fortune 100 software and services company. As a program manager, authored features to capture business requirements and managed through the planning and design phases of the release cycle.Digital Marketing Analyst: delivered an 18-month mobility strategy and road map to create a single unified experience for customers and dealers of a Fortune 100 heavy equipment manufacturer. The plan prevented duplication of work, increased customer loyalty and decreased application time to market. (Internal Infosys Consulting) A-Team Co-President: Provided strategic direction for 4 work stream leads influencing a community of 200 analysts and consultants in North America and India. Spearheaded annual All Hands meetings to provide visibility of the team's mission to the entire organization. Show less

    • Unify Consulting

      Oct 2017 - Dec 2020
      Senior Consultant

    • 71 & Change, Inc, A West Monroe Company

      Dec 2020 - Jun 2022
      Manager

      71 & Change helps clients articulate the change climate they face now and prepare and adapt for what's coming with better, smarter, faster routes for change.71 & Change is inspired in name and in structure by the power migrating birds find in collaboration. While traveling in a V-formation, the flock shares and rotates leadership, plays to individual strengths, and even finds ways to mitigate fatigue. Flying together in formation, the group gains up to 71% greater flying range than if each bird flew solo.Further Together Show less

    • West Monroe

      Aug 2022 - now
      Manager

  • Licenses & Certifications

    • Prosci Certified Change Management Professional

      Prosci
      Oct 2019