Marty Luffman

Experience

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  Current Bussiness Technologies

  Jan 2000 - Jan 2010

  - Guaranteed continuous, stable operations through strategic management of business and technical staff. - Supervised Accounts Receivable, Accounts Payable, and Technology Management employees. - Led customer relations and service satisfaction efforts. - Increased Houston branch sales by an annual average of 60% through the design and execution of business and technical process improvements. - Accelerated incumbent growth through enhanced pricing structures and drove value comparisons through comprehensive service contract review. Show less - Provided technical support for system implementation, administration, and process design to certify the availability, operability, scalability, and sustainability of installed systems. - Identified and fulfilled field service requirements in collaboration with cross-functional technicians, management personnel, and customer contacts. - Trained and coached users in system configurations, policies, and support procedures; drafted training manuals and documentation to facilitate cross-divisional support and management. Show less

  • Branch Manager

    Jan 2001 - Jan 2010

  • Field Technician

    Jan 2000 - Jan 2001
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  LTHM

  Jan 2010 - Jan 2011

  IT Director

  Performed business needs analysis and communicated technical requirements across multifunctional teams to facilitate technology development, testing, and additional deliverables. Supervised the delivery of customer software, hardware, and network support. Directed helpdesk and technical support resources in order to meet service level agreements (SLAs). Built relationships with third-party hardware and software vendors. Negotiated purchases, maintenance contracts, and upgrades.Key Contributions:1. Strategically aligned development and administration efforts with business expectations and long-term strategy. 2. Improved overall technology and business performance through research and presentation of new network architectures.3. Utilized data-driven recommendations to gain consensus among cross-functional stakeholders in order to approve the implementation of new technologies. Show less

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  St. Anthony's Hospital

  Jan 2011 - Jan 2013

  Chief Information Officer

  Lead the scoping, design, and implementation of multiple, large-scale complex projects across three hospital locations. Managed operations P&L, resource allocation, staff recruiting and hiring, and relationship management. Engaged stakeholders and maintained quality control across all technology projects. Key Contribution:1. Leveraged relationship-building skills with offshore product and service organizations to ensure high-value solutions development and implementation at lowest possible cost. Show less

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  Luffman Resources

  Jan 2013 - Jan 2016

  Owner & Operator

  Provided client support and consulting for IT Management services, including system deployment, installation, and integration of solutions in customer environments. Offered full-service IT management services, including budgeting, maintenance, application/system upgrades, and IT personnel training. Key Contributions:1. Reduced operational costs/overhead and enabled the addition of value-add services through effective contract negotiations and re-negotiations.2. Directly contributed to the success of a major ISD network refresh. Configured and tested Cisco switches (2850 & 4500). Managed and coordinated additional service personnel. 3. Spearheaded the evaluation of IT systems and infrastructures to define long-term strategies for capacity planning, system maintenance, and business improvement.4. Improved payment timeframes and overall percentages of accounts receivable by driving high-visibility IT initiatives, which include a migration to a new EMR/Billing system for a client. Show less

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  Texas Children's Hospital

  Jan 2016 - now

  Technical Applications Advisor

  Oversee the design, build, testing, and implementation of new primary and disaster recovery datacenters for the hospital’s IT infrastructure; utilizing HPE synergy host managed by Oneview running VMware 6.7. Supported and maintained legacy Cisco UCS environment running VMware 6.0, an F5 environment, and an XMedius FoIP environment. Key Contributions:1. Wrote PowerShell scripts to compare virtual machines in vCenter to virtual machines in Zerto. Strengthened the disaster recovery function by ensuring all new virtual machines were consistently added to Zerto.2. Designed and implemented a major datacenter transformation (consolidation) project. - Successfully migrated 1,800 existing virtual servers from 14 data centers to a new primary datacenter. - Spearheaded the setup, configuration, and maintenance of Zerto 8.0 to replicate the virtual environment from a primary datacenter to a disaster recovery data center, which reduced datacenters from 14 to 2. 3. Promotes to Team Leader due to exceptional coaching, service, guidance, and leadership to colleagues. Show less