James Warren

Experience

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  JP Morgan Chase and Co

  Mar 2001 - Mar 2002

  Foreign Exchange Clerk
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  Kent Educational Consultants

  Mar 2002 - Jun 2002

  Researcher of Educational Journals
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  P and B Metal Components

  Jul 2002 - Aug 2002

  Sales Order Processor
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  Broadsystems via Pertemps

  Nov 2002 - Dec 2002

  Sales Advisor
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  Barclays Bank PLC

  Jan 2003 - Sept 2009

  duties included:Direct responsibility for 6 Subject Matter Experts and 7 Team Leaders, ultimately accountable for approximately 120 Call centre staff (100 onshore UK, 20 Offshore India)Created and delivered telephony training plan and Customer Care course for the Call Centre and inter-linking Operational areasWorking to budget via Revised Annual Forecasts Deliver against a Service Level Agreement of 95% Calls Answered and a Grade of Service of 80/20Ensuring excellent customer service by forecasting to meet demand, monitoring agent performance against Customer service objectives and SLAs Regular performance discussion and development with team members through 1:1's Drive business forward through idea generation Facilitate Quarterly business plan reviews to Telephony ManagementResponsible for centralising a number of telephony projects into e-Payment Services PooleEnsuring the call centre is compliant with risk and audit requirementsResolving customer complaints as a Third level escalation pointStaff recruitment and retention Show less

  • Senior Team Leader

    Feb 2005 - Sept 2009

  • Team Leader

    Aug 2003 - Feb 2005

  • Helpdesk Agent

    Jan 2003 - Aug 2003
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  Poole Arts Trust Ltd (Lighthouse, Poole)

  Sept 2009 - Aug 2011

  Prioritising and delivering existing events and securing and confirming provisional bookings, negotiating terms of agreements and concluding salesPlanning for successful delivery of all scheduled events by liaising with colleagues for operational deliveryMonitoring room sets and facilities on day of events meet and greet clients on arrival and during their event. Liaising with internal or external Caterers, working closely with the catering department to ensure excellent delivery.Attending client events and managing the smooth delivery of the eventMaintaining an accurate administrative system with up to date paperwork and planning. Produce all planning schedules, event budgets and communication documents ensuring effective communication with all external clients and internal service providersEnsuring all conference and sales events are in the booking diary (Artifax) and maintained on a daily basisTo develop new business and proactively sell meeting and conference spaceInternal communications through operations meeting and regular team briefings and to liaise regularly with internal service suppliers to ensure deliveryOrganise and run planned cultivation eventsEnsure the website is up to date and helps drive sales and to administer promotional and marketing activity Monthly reporting of budget and production of progress reports as requestedAdminister booking confirmations, contracts and billing settlements and after event follow up.Some examples of events managed: LV AGM, 3 day Radiologist Society Conference, Mazda product promotion, Echo Job Fair, 500 person Caribbean wedding, Dorset Women's Institute Annual conference and RNLI Atlantic Calling Show less Leading a team of event day Hosts and volunteers in up to five different arenas with a potential audience of circa 3,500 peopleLiaising with Centre Manager, Stage Manager and Ticket Sales Manager to plan event day, identifying and resolving potential issues that may impact the success of eventCommunicating key event details and special requirements to Hosts and volunteersDeployment of staff and assignment of roles to ensure customer safety and satisfaction at all times Managing crowd flow to ensure customer safety and the event programmeFront of House customer serviceClient liaison, responsible for interacting with promoters, selling/returning merchandise and providing invoices, discuss any event issues or requirementsVoluntary/Unpaid Event Show less

  • Conference and Event Sales Executive

    Apr 2011 - Aug 2011

  • Head Host

    Sept 2009 - Aug 2011
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  Honeywell Analytics

  Sept 2011 - Mar 2012

  EMEAI Event Manager

  Managing all EMEAI region gas detection trade fairs and events, approximately 130 per year, and co-ordinating participation in Honeywell group events. I worked with the Marketing Communications team and Sales team to determine and implement annual trade show schedule, including booking events, planning visual impact and working with graphic designers to deliver first class experience for clients, sales team and event stand attendees.

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  RNLI

  May 2012 - Oct 2016

  Part of the RNLI's corporate team, I work with the Civil Service to fundraise for The Lifeboat Fund, one of their official charities, working to deliver and develop fundraising plans to raise awareness, increase support, and raise £1.1 million for the Lifeboat Fund's 150th Anniversary Appeal. Deliver and develop an annual calendar of varied events including national exhibitions including London and Southampton Boat Shows, active/running events such as London Marathon, and community and cultural events such as our national award ceremony at the Barbican and boat/station naming ceremonies, as well as fundraising events geared towards increasing support and income.

  • Fundraiser - The Lifeboat Fund

    May 2015 - Oct 2016

  • Events Logistics Manager

    May 2012 - May 2015
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  Alzheimer's Research UK

  Oct 2016 - now

  Regional Fundraising Officer

  I cover the South West region of Dorset, Devon, Somerset, Cornwall, Wiltshire, Bath & North East Somerset, Bristol, and the Channel Islands. My duties include delivering above specific income budgets, engaging and supporting existing supporters and recruiting new supporters, Volunteer and Fundraising Group management and recruitment, and working with regional corporates and charity of the year partnerships. I also re-engage with previous supporters, recruit for community events providing volunteering opportunities and present to prospective partners and supporter groups. Show less