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Sourav Kumar Panda

Sourav Kumar Panda

Inbound Customer Service Representative

Followers of Sourav Kumar Panda48 followers
location of Sourav Kumar PandaCuttack, Odisha, India

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  • Timeline

  • About me

    Artificial Intelligence Trainer | Annotator | Transcriptionist | Alignerr

  • Education

    • Cambridge School Cuttack

      2000 - 2013
      Indian Council of Secondary Education (ICSE) Science A

      Activities and Societies: N.C.C. - 'A' Certificate || Actively participated in all extracurricular activities and science fairs conducted by the institution. ICSE (Class X Examination) with Science Majors from a renowned English Medium school located at Cuttack, Odisha.

    • Christ College, Cuttack

      2013 - 2015
      Intermediate Business/Commerce, General C

      Passed I.Com from Christ College, Cuttack in the year 2015 with average marks.

  • Experience

    • Vodafone

      Jan 2015 - Jan 2016
      Inbound Customer Service Representative

      Attended in-bound calls from Vodafone India(then) prepaid customers.Handled customer complaints calmly and professionally, resolving customer issues in a timely manner.Assisted customers with explaining features and providing product information.Tagged problems simultaneously while on call in the Oracle and Genesys software.

    • Airtel

      Jan 2016 - Jan 2017
      Customer Service Representative

      Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service.Solving customer's problems related to their Airtel network connection.Performed SIM related diagnosis and troubleshooting the errors.Created reports and documents as requested by the office manager.

    • Computer Point, Cuttack

      Jan 2017 - Jan 2018
      Data Entry Operator

      Maintained record of fees and attendance of students in the institute.Cross-checked data with source documents to ensure accuracy.

    • Maruti Suzuki India Limited

      Jan 2019 - Jan 2020
      Relationship Manager

      Maintained a positive and productive relationship with the client, resulting in consistently high customer satisfaction ratings.Used customer relationship management (CRM) systems to accurately track and manage customer data.I meticulously identified the customer's requirements & budget and delivered a tailored product that perfectly aligned with their needs.

    • Schneider Electric

      Jan 2021 - Jan 2023
      Sales & Inventory Management

      Managed sales and inventory at an authorized distributor of Schneider Electric India Pvt. Ltd. Analyzed sales data to identify trends and made informed decisions regarding inventory management and product placement. Placed purchase orders on behalf of the organization on Schneider Electric's Order Management Portal. Provided quotations to the customers by analyzing the market rates and competition.

    • Appen

      Aug 2024 - Jan 2025
      Transcriptionist

    • OneForma

      Feb 2025 - now
      Search Results Evaluator

    • Alignerr

      Apr 2025 - now
      AI Trainer

  • Licenses & Certifications

    • EF SET English Certificate 71/100 (C2 Proficient)

      EF SET
      Jul 2025
      View certificate certificate

    • Certificate of Appreciation

      Government of Odisha
      Nov 2024

    • Agile Project Management Certifications

      HP LIFE
      Oct 2024

    • Digital Business Skills

      HP LIFE
      Oct 2024

    • Cybersecurity Awareness

      HP LIFE
      Oct 2024