Han Cao

Experience

• 

  Toronto Hydro

  Sept 2016 - May 2017

  Senior Technical Student - System Planning

  • Worked on the project of municipal substation conversion• Constructed feeder reliability reports to update engineers• Created feeder single line diagrams and contingency analysis to ensure feeder reliability and contingency• Prepared feeder patrol packages and made mitigation packages based on industry standards

• 

  Accuenergy (CANADA) Inc.

  Sept 2018 - Dec 2019

  Technical Support Engineer

  •Provided sub-metering solutions and technical support for Tesla battery energy storage projects•Provided remote technical support training and field support•Examined schematics and specifications from engineering firms to verify metering solutions•Reviewed and analyzed data from power meters to determine if any issues exist or if trends can be deduced• Writing and organizing technical training text and PowerPoint displays for 3rd Party Training.• Investigate and analyze improvements for product lines to reflect the need for end-users and provide feedback to the R&D department.• Identify potential issues and improve technical service and support processes.• Complete products/software updates as needed. Show less

• 

  Microsoft

  Mar 2020 - now

  Azure NetApp Files | Azure VMware Solution | SAP HANA on AzureAzure Cloud Networking | Azure Virtual Machine

  • Support Escalation Engineer

    Mar 2022 - now

  • Technical Support Engineer - Azure Bare Metal

    Mar 2020 - Mar 2022