Almudena Acosta

Experience

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  Hotel Silken Puerta America - Hoteles SILKEN

  Aug 2005 - Jan 2008

  Conference & Events Coordinator
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  Hilton Madrid Airport

  Jan 2008 - Feb 2011

  Conference & Events Supervisor

  284 rooms, 15 meeting rooms- Pre opening of the hotel sales office for C&E business, planning and implementing the departmentprocedures and selling strategy, carrying out hotel site inspections.- Supervising a team of 3: Monthly 1to1, function sheets check, daily supervision of eventsoperations, training of new team members.

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  Waldorf Astoria Sevilla at La Boticaria

  Mar 2011 - Nov 2011

  Conference & Events Sales Manager

  133 rooms, 11 meeting rooms, 3000 m2 Spa. Golf course, Helipad and Thoroughbred horses.- Implementation of Waldorf Astoria Hotels & Resorts Brand Standards, personalizing clients offers,site inspections and services up to 5* luxury brand standards.- Development and implementation of hotel selling strategy for GC&E, responsible for GC&E forecast.- Managing and coaching a team of 2 people.

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  Hilton Diagonal Mar Barcelona

  Dec 2011 - Oct 2013

  Assistant Groups, Conference & Events Manager

  433 rooms, 22 meeting rooms and a $30 Million Annual Revenue- Managing a team of 8: sales leads handling, Monthly 1 to1, supporting and empowering the team in both commercial and operational areas.- Coordination and implementation of change of the GC&E department structure, creating sub-­teamsof converters and planners through best practices, check lists and team training.- Preparation and active participation in the Daily, weekly and monthly Business and Commercial FocusMeetings, supporting the GC&E Manager in the analysis of the GC&E reports, setting aheadcommercial strategy. Show less

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  Conrad Dubai

  Oct 2013 - May 2014

  Director of Conference & Events

  Luxury brand within Hilton hotels: 555 rooms, 2 Ballrooms, 14 meeting rooms, 6 F&B outlets, Conrad spa. - Restructure of GC&E department, splitting into converters and planners sub-teams, incorporating a specialized position of Wedding planner for the local weddings market.- Redefining and adapting hotel GC&E selling strategy to the local and international markets, assigning accounts by C&E Sales team member.- Implementation and standardization of Operational procedures: client satisfaction Meetings Survey, billing and function sheets distribution procedures. - Managing and coaching a team of 8.- Responsible for C&E forecast. Show less

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  Hilton Amsterdam & Waldorf Astoria Amsterdam

  Dec 2014 - May 2016

  Cluster Groups, Conference & Events Manager
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  Hyatt Regency

  Jan 2017 - Jan 2019

  Event Sales Manager
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  Hyatt Hotels Corporation

  Jan 2019 - May 2024

  • Cluster Associate Director of Sales Hyatt Centric Madrid & Thompson Madrid

    Jan 2022 - May 2024

  • Cluster Associate Director of Sales Andaz & Hyatt Regency Amsterdam

    Jan 2019 - Jan 2022
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  Thompson Madrid, part of Hyatt, Hyatt Centric Gran Via

  Dec 2023 - now

  Cluster Director of Sales Hyatt Centric Gran Via & Thompson Madrid