Keith Liggett

Experience

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  Wood Group Component Repair

  Oct 1999 - Dec 2002

  Full-time cross-functional team member tasked with the implementation of a company-wide ERP System. Involved in all stages of process; from initial planning and value stream mapping through to implementation, training and development of business reports. Supported development of company Intranet to access reports and Production Cell Metrics. process and repair development for both Flight and Industrial Turbine components. Engineered several “Non-Standard” TDA repairs on various flight parts

  • Business Analyst

    Jan 2001 - Dec 2002

  • Process Engineer

    Oct 1999 - Jan 2001
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  Wood Group PTC

  Dec 2002 - Aug 2007

  HIT Production Control Manager / Cell Leader

  Production Control Manager for the Heavy Industrial Turbine product Line - Nozzles and Combustors. Project Manager / Cell Leader for Hamilton Sundstrand APU Impellers. Implemented Lean Manufacturing practices and visual workplace methodologies.

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  HSB - Hartford Steam Boiler

  Aug 2007 - Oct 2019

  Dual Product Owner and Operations Manager roles for HSB's strategic Internet of Things (IoT) Program playing a key leadership role in the creation of a new IoT Product offering. A diverse role within the Business Operations team that included many different operational and project centric responsibilities. Key accomplishments include:MS Dynamics CRM Project Manager / Product Owner / Program ManagerSupporting the development of an Enterprise Architecture assessment, Roadmap and Business CaseRepresenting key Elements of HSBGS during Munich Re Acquisition / IntegrationMS Dynamics NAV Financial System Implementation in both Europe and Asia Pac

  • Program Manager Business Projects

    Feb 2016 - Oct 2019

  • Global Operations Support Manager

    Aug 2007 - Feb 2016
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  Munich Re

  Aug 2017 - Sept 2019

  Innovation Coach

  Innovation Coach role within the Munich Re innovation Lab. Helping to apply the Lean Startup methodology to develop selected concepts through the Innovation Pipeline.

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  MassMutual

  Oct 2019 - Apr 2021

  Working across multiple areas and functions within Insurance Operations to understand and communicate large scale digital and technology initiatives in close partnership with the ETX organization. Claims Product Owner focused on delivery of Life Claims Operational Platform (Fineos)

  • Digital and Technology Lead

    Oct 2020 - Apr 2021

  • Product Owner

    Oct 2019 - Oct 2020
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  Travelers

  May 2021 - now

  Team Lead: AI Assisted Services

  Working at the intersection of Tech, Data Science and Business Operations to develop innovate AI solutions to support our call center representatives. As the Team Lead, I’m leveraging a product mindset as a basis for “Testing and Learning” through new technology within the AWS / telephony stack. This helps us to understand how a call center representative could partner with an AI to improve efficiency.Lots of cross functional teaming within many areas of Travelers and managing stakeholders at all levels of the org. Show less