Jane Cooke

Experience

• 

  Adelphia Entertainment

  Jan 2004 - Jun 2004

  Training Consultant

  Training consultant for ramp-up of National Sales Call Center. Trained new hire classes on all systems, products, and skills.

• 

  EarthLInk

  Oct 2004 - Oct 2007

  Instructional Development Lead

  •Lead instructional curriculum designer for the SAVEs department, which deals with cancellation calls.•Developing the new hire curriculum to integrate the two major components of the SAVEs agents’ duties: exemplary customer service coupled with outstanding sales expertise.•Delivered cultural diversity training to two centers in India, broadband product training to new agents in an external vendor location in Orlando, and value-added sales techniques and product knowledge to the call centers in The Philippines and India as an Instructor.•Develop, edit, refine, and test course content, specializing in customer service and operations.•Received kudos for exemplifying several corporate core values from Talent Development in forming and managing new corporate Toastmaster club, which will foster and develop employee presentation and leadership skills. Show less

• 

  Toastmasters International

  Jul 2006 - Jun 2007

  Division J Governor

  Volunteered as Division Governor for this International organization. Managed 4 areas which served 15 clubs and approximately 300 members. Worked with the rest of the District Executive Committee to meet goals and provide motivation and inspiration to members seeking professional growth in the area of public speaking and leadership.

• 

  Toyota Financial Services

  Oct 2007 - Oct 2021

  Senior Instructional Designer
• 

  M Squared/Collabrus

  Oct 2007 - Feb 2008

  Instructional Design Consultant/Senior Curriculum Developer

  Develop instructor-led materials and training for a classroom setting to support back-end collection systems and processes used by associates in collecting upon deficiency loan debt balances. Reporting to the Central Collections department of Field Services for Toyota Financial Services.

• 

  Toyota North America

  Oct 2021 - Dec 2024

  Learning & Development/Knowledge Management Manager

  Manage the Learning & Development and Knowledge Management teams for Toyota Motors North America Brand Engagement Center

• 

  Self-employed

  Nov 2024 - now

  Retired

  Certified mindfulness practitioner, energy guide, life coach, hypnotherapist, crystal and sound healer, and published international bestselling author