Jayakrishnan CV

Experience

• 

  Xerox India

  Jan 1994 - Jan 1999

  Customer service engineer
• 

  Xerox

  Jan 1999 - Jan 2004

  Specialist
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  Wipro

  Jan 2004 - Jan 2005

  Operations Manager
• 

  Wipro

  Apr 2005 - Mar 2009

  • National Operations Manager

    Apr 2007 - Mar 2009

  • Program Manager- Service Desk

    Apr 2005 - Apr 2007
• 

  Cognizant

  Mar 2009 - now

  SBU Head- Global Industrialized smart ops delivery. GISD is a smart delivery operations run to bring innovative / hyper automation enabled delivery run globally across 5 location across geography. GISD supports Platform based delivery with 60% Platform resolved using AI/ ML enabled automation engine. Smart ops consists of Hybrid cloud operate including multiple cognizant Datacentre which hosts multiple customer and cognizant platforms. Smart ops has a solid Cloud SME team to support IaaS and PaaS components of cloud in Devops/ SRE models. Smart ops also manages Modern work place services ( Intellifactory )includes Desktop engineering, End point management, Mobility, Messaging and Collaboration services. Intellifactory is trade mark of CIS provides hybrid delivery models for both BAU and transformation services to customer. Smart Ops also has competency to handle 22 Languages supporting from across the globe. Smart ops Service management as a Service is also delivered thru strong 200+ ITSM/ ITAM professionals supporting multiple customers in smart ops model. Show less

  • SBU HEAD- Global Smart Ops Delivery

    Jan 2023 - now

  • SBU Head - Practice

    Oct 2021 - Apr 2023

  • Associate Director - Delivery

    Jul 2012 - Feb 2022

  • Senior Manager- Delivery

    Mar 2009 - Aug 2012