Alexa Dragomanova

Experience

• 

  Hotel Evropa

  May 2014 - Sept 2014

  Front Desk Receptionist

  Carry out all Reception duties, working as part of the Front Office Team (reception, reservations and concierge).Ensure complete guest satisfaction through the prompt handling of guest queries in a friendly and efficient manner.Anticipate guests needs and ensure that service is provided to the level they require.Answer the switchboard and hotel telephone.Give a warm and friendly welcome to all guests upon arrival.Deliver excellent customer service to all guests at all times.Assist in the training and development of new members of the team.Communicate hotel and city services to guests.Balance all financial records and reports at the end of each shift.Take messages on behalf of both the guests and Managers and ensure their delivery.Maximise room revenue and up-sell rates where possible. Show less

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  Tourist Agency "Putnik Alta Turist"

  Apr 2015 - Sept 2015

  Travel Consultant

  Arrange travel for business and vacation customers.Determine customers’ needs and preferences, such as schedules and costs.Plan and arrange tour packages, excursions, and day trips.Find fare and schedule information.Calculate total travel costs.Book reservations for travel, hotels, rental cars, and special events, such as tours and excursions.Describe trips to clients and give details on required documents, such as passports and visas.Give advice about local weather conditions, customs, and attractions.Make alternative booking arrangements if changes arise before or during the trip. Show less

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  Tourist Agency "Traviti"

  Jan 2018 - Nov 2018

  Travel Consultant

  Arrange travel for business and vacation customers.Determine customers’ needs and preferences, such as schedules and costs.Plan and arrange tour packages, excursions, and day trips.Find fare and schedule information.Calculate total travel costs.Book reservations for travel, hotels, rental cars, and special events, such as tours and excursions.Describe trips to clients and give details on required documents, such as passports and visas.Give advice about local weather conditions, customs, and attractions.Make alternative booking arrangements if changes arise before or during the trip. Show less

• 

  Makedonski Telekom AD

  Feb 2019 - Nov 2019

  Call Center Representative

  Managing large amounts of inbound and outbound calls in a timely manner.Identifying customers’ needs, clarify information, research every issue and providing solutions.Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternativesSeize opportunities to upsell products when they ariseBuild sustainable relationships and engage customers by taking the extra mileKeep records of all conversations in our call center database in a comprehensible wayFrequently attend educational seminars to improve knowledge and performance levelMeet personal/team qualitative and quantitative targets Show less

• 

  TBM Group

  Nov 2019 - Aug 2020

  Sales Executive

  Conduct market research to identify selling possibilities and evaluate customer needs.Research and recommend prospects for new business opportunities.Actively seek out new sales opportunities through cold calling, networking and social media.Set up meetings with potential clients and listen to their wishes and concerns.Prepare and deliver appropriate presentations on products and services.Create frequent reviews and reports with sales and financial data.Ensure the availability of stock for sales and demonstrations.Participate on behalf of the company in exhibitions or conferences.Negotiate/close deals and handle complaints or objections.Collaborate with team members to achieve better results.Gather feedback from customers or prospects and share with internal teams. Show less

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  LEORON Institute

  Feb 2021 - now

  We aim to set a new era of sustainable personal development and corporate growth.BOOSTING COMPETITIVENESS of our clients worldwide by improving the competency levels of their employees, through top quality training and development solutions delivered by unrivalled global experts and facilitated by the best training managers in the industry.Part of the Content Writers team for the L3RN TV Project.Responsible of designing the script and the content development. Make sure we express the expertise of our guests and deliver them in a an easy-to-digest format to our viewers. Show less

  • Senior Training Consultant - Team Leader

    Jan 2024 - now

  • Senior Project Manager & Training Consultant

    Dec 2022 - Dec 2023

  • Training Consultant

    Feb 2021 - Dec 2022