Krisandra Hanthorn

Experience

• 

  ActivEngage, Inc.

  Nov 2014 - Jun 2018

  • Led a team of 12 employees. • Monitored chat conversations for quality standards and administered proper praise and discipline as needed.• Ensured proper coverage of chat console.• Created performance reports and presented findings to upper management.• Conducted new hire interviews. • Mentored employees in best practices to ensure quality customer interactions.• Developed and trained classes of 12 new hires to be ramped up to production.• Conducted a deep analysis of 50 chats per week to determine key areas of success or a need for improvement. • Chatted with potential vehicle customers on behalf of contracted car dealerships.• Consistently met and exceeded corporate directed metrics regarding the quality and quantity of customer interactions.• Handled and de-escalated difficult customer interactions daily.

  • Team Leader

    Aug 2015 - Jun 2018

  • Performance Coach

    Apr 2015 - Aug 2015

  • Chat Specialist

    Nov 2014 - Apr 2015
• 

  New York Life Insurance Company

  Jul 2018 - Sept 2019

  Agent Service Representative

  • Onboarded 10 new agents weekly.• Maintained upwards of 200 employee files to ensure compliance with federal and state policies.• Spearheaded branch events including career fairs to aid in recruiting efforts.• Processed agent contracts and licensing renewals and activations.• Supported upper management in the supervision of agents by preparing reports.

• 

  Allied Universal

  Sept 2019 - Aug 2021

  • Conducted investigations into employee relations issues• Recommended, developed, interpreted, and clarified human resource procedures and policies for multiple branch offices. Provided service to over 4000 employees • Onboard nearly 40 new hires per week.• Process new employee legal documents to ensure state and industry compliance.• Create and maintain upwards of 3,000 employee personnel, medical, and benefit files.• Trailblazed newer, more efficient, procedures, and policies for the office.• Built and monitor weekly compliance reports for upper management.

  • Regional Human Resources Representative

    Oct 2020 - Aug 2021

  • Human Resources Coordinator

    Sept 2019 - Oct 2020
• 

  Audible Magic

  Aug 2021 - May 2022

  Human Resources Generalist

  • Conducted new hire orientations and managed employee’s complete lifecycle• Supported compensation program through running reports and interpreting data• Monitored and tracked performance management cycles• Managed compliance training program• Planned and organized company-wide events

• 

  Infoblox

  May 2022 - now

  • Established HR Shared Services Model and HR Operations Department• Primary administrator of HR Ticketing system in ServiceNow• Drive Tier 1 and Tier 2 issues to resolution and escalate unresolved matters in a timely manner• Develop and improve process flows and SOP's to streamline responses• Work closely with HRBP Team and other COE's to address employee issues and ensure consistency in resolution • Enter, process, and audit employee data within HRIS system• Build and maintain reports to assist business leaders with key People data and analytics• Map and document HR processes to identify gaps and recommend improvements• Provide assistance to global HRBP team while serving as liaison between HRBP’s and other COE teams• Provide HRBP support to regional team, including performance reviews, merit, workforce planning, employee relations and organizational changes

  • HR Shared Services Lead

    Jan 2025 - now

  • Human Resources Generalist

    May 2022 - Jan 2025