Kristina L.

Kristina L.

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  • Timeline

  • About me

    Service Center Manager at MERS of Michigan

  • Education

    • Lansing Community College

      2004 - 2008
      General Associates Business Administration and Management, General
    • Davenport University

      2008 - 2009
      Bachelor of Business Administration - BBA Human Resources Management/Personnel Administration, General
  • Experience

    • State of Michigan

      Mar 2004 - Nov 2018

      Working as a Departmental Manager for the Disability Management Office, providing FMLA, non-FMLA and Worker’s Compensation services to State of Michigan employees while also maintaining role and duties as a Staff Specialist - Business Analyst Providing system administration and analysis for medical leaves of absence, worker’s compensation, and general Human Resources. Managing projects for Insurance and Flexible Spending open enrollment, compliance tracking and employee benefits administration. Auditing transactions and phone recordings for the Human Resources Service Center providing HR services for over 55,000 State of Michigan Employees. System administrator for CRM and NICE call recording software. Process general HR tasks including; recruiting, hiring, onboarding, promotions, job transfers, disciplinary actions, terminations and bi-weekly payroll auditing for over 5000 employees.

      • Departmental Manager

        Feb 2018 - Nov 2018
      • Staff Specialist - Business Analyst

        Aug 2014 - Nov 2018
      • Project Manager

        Aug 2013 - Aug 2014
      • Quality Assurance Analyst

        Jun 2011 - Aug 2013
      • Human Resources Assistant

        Oct 2010 - Jun 2011
      • Student Assistant

        Mar 2004 - Oct 2010
    • MERS of Michigan

      Nov 2018 - now
      • Service Center Manager

        Jan 2023 - now
      • Senior Business Analyst

        Jan 2022 - Jan 2023
      • Business Analyst

        Nov 2018 - Jan 2022
  • Licenses & Certifications