Noureddin Allaly

Experience

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  Watermark Donut Company

  Sept 2018 - Feb 2020

  Cashier, Customer Service

  • Provided exceptional customer service in a fast-paced environment, ensuring a positive experience for hundreds of customers daily.• Accurately processed cash and credit transactions, handling an average of 150 transactions per shift with a focus on efficiency and accuracy.• Assisted customers with product selections, providing recommendations and addressing inquiries to enhance customer satisfaction.• Maintained a clean and organized workspace, contributing to a welcoming atmosphere and adhering to health and safety standards.• Collaborated with team members to streamline operations during peak hours, improving service speed by 25% and reducing wait times. Show less

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  Wayfair

  Jul 2020 - Jan 2021

  CO-OP Engineer at Wayfair

  • Monitored the data center operations, ensuring optimal performance and uptime of critical systems.• Conducted routine checks on servers to identify and resolve hardware and software issues promptly.• Assisted in networking tasks, including troubleshooting connectivity issues and supporting system integrations.• Collaborated with team members to improve data center processes, enhancing efficiency and reliability.• Documented procedures and updates to maintain clear records of data center operations and maintenance activities. Show less

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  Block by Block

  Sept 2021 - Mar 2022

  Transit Ambassador

  • Provided guidance and support to hundreds of passengers daily at the MBTA station, ensuring smooth and efficient travel experiences.• Facilitated ticket purchases to reduce wait times during peak hours and enhance overall customer satisfaction.• Monitored station for suspicious activities, promptly contacting Transit Police when necessary to maintain a safe environment.• Conducted safety checks on station platforms, addressing hazards and maintaining cleanliness for passenger comfort. Show less

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  Allied Universal

  Dec 2022 - now

  Security Professional

  • Responded quickly to emergencies in a facility with hundreds of employees, maintaining detailed incident reports.• Monitored surveillance cameras across Two Vertex Buildings, alerting management and law enforcement to suspicious behavior.• Managed turnstiles to control access for employees and visitors, ensuring adherence to security protocols.• Efficiently handled phone calls, providing information and addressing security concerns for staff and visitors.• Conducted regular building tours to identify security risks and ensure compliance with safety standards.• Served as the front desk’s first point of contact, offering excellent customer service and directing visitors while upholding security protocols. Show less