Aaliyah Hall

Experience

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  Cspire

  Jun 2017 - Feb 2018

  Account Service Representative

  ● Consistently exceeded monthly sales goals, achieving a sales performance that was 20% above target on average.● Exceeded Net Promoter Score (NPS) expectations by maintaining an average monthly score that surpassed the target by 80%.● Maintained a high close rate of 22% in assisting customers with bill payments, showcasing effective sales and persuasion skills.● Maintained a track record of consistently meeting or exceeding performance expectations, contributing to a positive and results-driven team environment.● Quickly adapted to new systems and processes within a fast-paced environment Show less

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  Trustmark Bank

  Apr 2018 - Apr 2019

  Customer Success Manager

  ● Promoted within 12 months due to strong performance and organizational impact.● Trained a team of four tellers, ensuring efficient daily operations and achieving a 98% accuracy rate in transaction processing.● Generated and tracked over 50 daily transactions using banking software, resulting in a 94% error-free transaction record.● Implemented advanced MS Office skills to optimize administrative tasks, reducing report generation time by 25%.● Performed daily management protocols, achieving a 20% reduction in transaction processing time while maintaining a high standard of customer service.● Developed expertise in banking protocols, leading to a 15% improvement in team efficiency through the implementation of streamlined processes. Show less

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  Regions Bank

  Apr 2019 - Jun 2020

  Loan Account Representative

  ●Educated clients as a subject matter expert on loan origination, resulting in a 20% increase in client satisfaction and a 15% reduction in loan servicing errors.●Analyzed customer trends and leveraged data-driven insights to develop and implement customized solutions, driving a 15% increase in customer satisfaction and loyalty.●Facilitated 50 - 70 customers daily, maintaining a 95% customer satisfaction rate through exceptional communication and service.●Implemented streamlined procedures for customer account changes, resulting in a 20% reduction in unresolved issues and enhanced account management capabilities.●Introduced data entry enhancements, achieving a 25% reduction in data entry errors, thereby enhancing data accuracy and operational efficiency. Show less

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  Classik Looks

  Aug 2021 - now

  Business Owner

  ● Wrote and executed 2-year business plan where business sales increased from 0 to 100+ customers by driving revenue growth month over month.● Launched weekly advertising campaigns, reaching 900+ accounts and potential clients across social media platforms.● On-boarded 40 new clients over a period of 2 years, surpassing customer service requirements and exceeding annual revenue target by 60-62%.● Initiated and managed relationships with key clients, utilizing email, social media marketing, and SMS marketing campaigns, resulting in a 25% increase in repeat business and client referrals.● Created content for social media channels (Instagram), assessed customer response to create targeted messaging and inform future content; social media following grew 55%+ organically. Show less

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  C Spire

  Nov 2023 - May 2024

  Account Services Representative

  ● Consistently exceeded monthly sales goals, achieving a sales performance that was 20% above target on average.● Exceeded Net Promoter Score (NPS) expectations by maintaining an average monthly score that surpassed the target by 80%.● Maintained a high close rate of 22% in assisting customers with bill payments, showcasing effective sales and persuasion skills.● Maintained a track record of consistently meeting or exceeding performance expectations, contributing to a positive and results-driven team environment.● Quickly adapted to new systems and processes within a fast-paced environment Show less