Brian Acevedo

Experience

• 

  AMP Smart.

  Jun 2016 - Aug 2016

  Sales Representative

  D2D

• 

  BasicallYours

  Jan 2017 - Sept 2017

  Social Media Manager

  Managed Social Media Platforms such as Facebook, Instagram, and Twitter. Drive engagement to each platform in finding a solution. Content Creator of any campaign launched.

• 

  Diamond Event and Tent

  May 2017 - Oct 2017

  Event Organizer

  Maintained a high standard of Customer Service with client. Performing good work ethic and leading a team of 6 people.

• 

  SYKES

  Nov 2017 - Mar 2018

  Customer Service Representative

  Assisting 25 clients per day by solving their problems. Out of those 25 clients, 95% are retained.

• 

  Vivint Smart Home

  Aug 2018 - Dec 2019

  CS Upgrade Specialist

  Providing customer service with a Smart Home Automation system. Upgrade and upsell customer system bought. 2018-2019 year gain the company revenue over $500,000 on Sales/Upgrades. Software used Avaya or Five9 and Salesforce

• 

  Amazon

  Dec 2019 - Jan 2020

  Delivery Specialist
• 

  Alder Holdings, LLC

  Feb 2020 - Jul 2020

  Customer Loyalty Rep

  Help customer understand why the got the system in the first place. Assisting over 30 plus people a day ,retaining every single one from canceling. Save about 70% of the Existing customers. Software: Pando and Five9.

• 

  FMG Suite

  Jul 2020 - Jun 2021

  Tech Support Engineer

  Marketing and Hosting SaaS: Help every customer troubleshoot there issue by navigating through our tools and software for the clients. We support web hosting. Software: Salesforce and AWS

• 

  Angora®

  Jun 2021 - now

  I specialize in identifying and securing top-quality suppliers for our clients products. My expertise lies in negotiating competitive prices, ensuring stringent quality standards, and managing efficient logistics and customs processes. I am passionate about bridging the gap between businesses and suppliers, fostering strong partnerships, and driving cost-effective procurement solutions. I am a results-driven Supply Chain specialist with 2 years of experience at Angora , where I played a pivotal role in optimizing end-to-end supply chain operations. My passion lies in creating efficient processes, enhancing customer experience, and driving business growth through strategic supply chain management. Product research is a field that involves understanding the needs of customers and identifying potential products that will fulfill those needs. A product researcher is responsible for conducting research on the market, analyzing competitor products, and gathering data on potential customers’ demographics, purchasing habits, and interests to identify trends that could be used in marketing campaigns. Logistics Manager | Warehouse Operations | Supply Chain StrategyPassionate about optimizing end-to-end supply chain operations, I am a seasoned professional with a robust background as both a Logistics Manager and Warehouse Manager for a private label company that we do for Amazon FBA. With a proven track record of driving efficiency, enhancing operational excellence, and ensuring seamless warehouse logistics, I excel in orchestrating complex processes to exceed customer expectations. Product Research Specialist | Market Insights | Data-Driven Decision MakerPassionate about turning data into actionable insights, I am a seasoned Product Research Specialist with a proven track record in uncovering market trends, customer needs, and competitive landscapes to drive informed product development strategies. With a deep-rooted curiosity and a detail-oriented approach, I excel in transforming complex data sets into clear, concise recommendations that guide product innovation.

  • Sourcing Agent

    May 2024 - now

  • Product Research Lead

    Jul 2021 - now

  • Logistics Manager

    Sept 2023 - Sept 2024

  • Head of Product Research

    Jun 2023 - Feb 2024

  • Logistics Manager

    Apr 2023 - Oct 2023

  • Product Research Specialist

    Jun 2021 - Mar 2023