Miloš Repka

Experience

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  Motorola Solutions CZ

  Sept 2008 - Jun 2009

  Customer Service Representative

  • Dealing with major clients in the UK, Slovak and Czech R.• Providing support related to the operation and escalation of all customer service related activity in a responsible and professional manner. • Providing presentations and report• Responsible for inputting all communications (i.e. fax, e-mail, and voice messages) into the call management system conferring with other specialists, departments or management as necessary to resolve issues + The Logistics Specialist (coordinating field engineers in the UK) Show less

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  Cool Textil

  Sept 2009 - Sept 2011

  Shop Manager/Owner

  • Shop business operations, product management including managing profit and loss• Ordering, receiving, price changing, handling damaged products and returns• Problem solving, handling unusual circumstances• Understanding the customer service principles• Managing employees

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  International Paper

  Dec 2011 - Jun 2012

  Customer Service Administrator

  Delivering exceptional level of service to US based customer accounts involving several key responsibilities that include:• Assisting in the order management process• Corresponding with internal and external resources via phone, fax and email• Reporting and consulting with the supervisor regarding undergoing issues concerning business needs and searching for possible improvements• Understanding customers' needs and expectations• Working in an internatinal team environment Show less

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  Mercedes-Benz Customer Assistance Center Maastricht NV

  Mar 2013 - Jun 2015

  Customer Service Representative ll.

  • First point of contact for customers in national and international cases related to providing roadside assistance in emergency situations (breakdowns, accidents)• Handling customer`s enquiries and complaints via phone, fax and e-mail in Slovak and English language (back up for Czech and Polish language).• Support for customers and business partners in relation to technical and product topics, after-sale care• Keeping up to date with developments in products, systems, and services in order to handle business needs accurately• Investigating issues accurately in order to find the problem and implement the best solution in accordance with the Daimler AG and departmental policies, procedures and business goals• Ensuring the best customer satisfaction possible in a timely, effective and accurate manner• Translations of documents from/into Slovak and English+ The Buddy on Market - acting as a mentor on the Central-East-European Department: guidance, support, training, supervision, revision and evaluation of new comers+ The Response Officer (First Aid, Firefighting & Evacuation)+ Daimler Brand Ambassador Show less

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  HP Inc Polska sp. z o.o.

  Jul 2015 - now

  Accounts Payable Customer Response Center Specialist

  • End-to end point of contact for Accounts Payable related queries• Assuring high quality of Customer Service & efficient query resolution • Support the day-to-day efforts and activities of the department to achieve the business plan• Provide process expertise • Coordinate and maintain process documentation • Suggest corrective actions to operational issues• Train and transfer knowledge across the team• Ensure best practices are shared within the team • Recommend projects to improve current processes Show less