Charles Woodruff

Experience

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  AT&T

  Jan 1999 - Apr 2016

  Senior Systems Administrator

  • Provided Tier 3 Windows O/S, VMware and hardware support for 250 customers• Subject matter expert for BMC Patrol, a fault management and system performance analytical tool deployed on 1,000+ systems• Produced and implemented monitoring rules for operating system, database, application and hardware faults• Added additional logic to enhance monitoring and alert capabilities of the BMC Patrol Agent across all Windows and Linux servers globally. Logic included parsing specific data from third party applications for collection by the agent before forwarding to data collection and fault management backend.• Created shell scripts for lower tier help desk that allowed the addition and removal of servers from monitoring to stop alarming during maintenance windows and to stop and start individual data collection instances gracefully without using the root account.• Created detailed troubleshooting and deployment documentation for BMC Patrol platform• Led Readiness Testing team responsible for upgrading fault management software• Collaborated with AT&T Labs and BMC vendors to ensure fault management platform performed per company standards in support of Service Level Agreements• Wrote numerous Standard Operating Procedures detailing installing, configuring and troubleshooting various operating system and application processes Show less

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  IBM

  Apr 2016 - Jun 2020

  Client Technical Lead (Windows)

  • Completion of a critical 2-year project to migrate 250 customers and 15,000 devices from AT&T management tools to IBM management tools• Windows Technical Lead for 3 large clients worth $16 million in revenue per year• Evaluated and implemented technical solutions across complex platforms• Drove interactions with Microsoft, VMware and HP to acquire root cause of operating system and hardware faults• Point of contact for deployment, configuration and testing of IBM Tivoli to ensure end-to-end communication with ticketing system• Installed Nagios agent and alarm configuration files on all Windows servers globally. Evaluated end-to-end communication with collection servers, NetCool, and ServiceNow. Provided day-to-day operational and troubleshooting support of all Nagios agents. Show less

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  Level Up In Tech

  Jan 2021 - now

  Success Specialist (Previously: Head AWS DevOps Coach, Docker/Kubernetes Speciality Coach)

  • Managed multiple DevOps Engineer and Cloud Analyst cohorts of 5 to 24 students varying in technical expertise. Collaborated with the Founder and the CEO to streamline policies and improve curriculum structure.• Created weekly coaching curriculum, training demos, and project assignments for AWS, Linux, Git, Docker, Kubernetes, and Terraform.• Facilitated weekly meetings with coaching staff members to address business status, guest concerns, employee growth, project creation, documentation reviews, and technical certification preparation. Show less

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  Dell Technologies

  Apr 2021 - Mar 2022

  Senior Advisor, Program Management - IT

  • Managed IT related projects for the Voice, Database, and Reliability Enablement segment, with a focus on coordinating global team efforts to upgrade network hardware enterprise level data centers located in the Americas, Europe, and Asia Pacific.• Secured and coordinated global technical and administrative resources required to support the remediation of network devices across enterprise data centers.• Communicated and tracked the efforts of all Application Security Champions and Application Owners in remediating Oracle Enterprise Linux servers with outdated kernels and at risk of automated security update failures• Supported the Compliance and Service Accounts teams in Management Action Plans, Global Audit Transformation, Price Waterhouse Cooper Requests, Privileged Access Control, Separation of Duties, Service Account Password Rotations, and Business Continuity Planning duties. Show less

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  SHI International Corp.

  May 2022 - May 2023

  AWS Solutions Architect

  • Initiated the creation of a Containerization service offering by learning Kubernetes and implementing EKS cluster automation. Created EKS learning path for peers to get up to speed with containerization basics.• Performed Security, Trust, Assurance, and Risk (STAR) based Cloud Security Assessment for a global Fintech company, focusing on Application & Interface Security, Business Continuity Management, and Operational Resilience.• Enhanced methodology for conducting client AWS Well-Architected Reviews. Created a question bank for team use for each pillar to supplement the generic questions provided by AWS. Researched and documented recommendations for risk remediation based on AWS best practices, prioritizing existing professional service offerings to promote additional customer engagement opportunities. • Collaborated on the AWS Cloud Migration planning phase for a global investment firm client, targeting Windows server workloads. Show less

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  ShareFile

  Aug 2023 - Sept 2024

  Site Reliability Engineer

  • Collaborated with Senior and Lead Engineers to implement an AWS MSK Eventing pipeline using Terraform, AWS MSK Connect, Confluent, and Lenses.io opensource connectors.• Contributed to migration of microservices CICD pipeline from Harness First-Generation pipelines and Jenkins to Harness NextGen pipelines, with AWS ECR, and Hashicorp Vault integrations.