Oleg Yatsyk

Experience

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  Brus Jewellery Company

  Jan 2004 - Apr 2007

  System Administrator

  At Brus Jewelry I worked as a SysAdmin supporting,troubleshooting, and maintaining the company'sinfrastructure and platform.Work tasks included:• Managing Windows, with the rest of the supportteam• Upgrading, installing, and configuring applicationsoftware and computer hardwareTroubleshooting and providing technical supportto the company's employees• Creating and managing system permissions anduser accounts• Maintaining the company's network

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  Glif

  Apr 2007 - May 2008

  QA Tester

  As a Quality Assurance tester I tested the web pages of GLIF tomake sure, that they met the expectations and requirements ofthe developing team. GLIF is a programming company , basedin Kharkiv. My task was to test the web pages and softwaresupporting their online photo album product.The job included tasks like:• Failure testing to determine usage and load conditions• Improvement of development cycles• Identifying and describing bugs• Defining goals for the QA system in order to automatetesting Show less

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  State Treasury of Ukraine

  May 2008 - Feb 2012

  Head of Communications Division

  As Head of the Communications Division at the StateTreasury under the Ministry of Finance in Kyiv I wasresponsible for establishing and maintainingcommunications with state and other offices, as well asorganizing conferences for delegations.Results:• Coordinating and implementing the governmental websitefor the State Treasury of Ukraine, www.treasury.gov.ua• Establishing and maintaining communications with state andother offices• Organizing conferences for delegations of state divisions innational and international ministries in order to exchangeexperiences and counselling on various communicationtopics Show less

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  ELBRUS MOBILE

  Feb 2012 - Jan 2013

  Head of Technical Support Division

  I was responsible for the development and implementation of the company's Technical Support System for a top-up cell card company. This system facilitated the assurance of payments to various telecommunication operators from private customers, functioning through a third-party contractor setup.My key responsibilities included:• leading the design and development of the Technical Support System.• procuring the necessary equipment to ensure system functionality.• creating comprehensive operating manuals and procedures for efficient operation.• managing a team of three employees, providing guidance and ensuring effective performance. Show less

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  Gallery mobile

  Jan 2013 - Mar 2022

  Head of branch office

  For nine years, I spearheaded the growth of Gallery Mobile's Kyiv branch. As the branch's first and sole employee, I built a strong foundation for success, encompassing:• enhanced customer service by implementing strategies that significantly improved customer satisfaction.• expanded product portfolio with more diversified offerings to cater to a wider range of customer needs.• effective team leadership fostering a team of seven dedicated employees and providing coaching and mentorship to enhance their customer service skills.My management responsibilities included:• building and maintaining relationships with new and existing B2B clients and suppliers.• leading and motivating a team of seven employees.• overseeing monthly reporting to headquarters.• actively participating in business development meetings and strategizing growth for the Kyiv branch.• implementing and executing head office strategies tailored to the local market.• ensuring efficient order processing and payments.• optimizing the supply chain for improved efficiency and cost reduction. Show less

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  GlobalConnect

  Jun 2022 - now

  Technical Project Manager

  My success hinges on empowering my project team to achieve exceptional outcomes. I achieve this by:• providing a clear scope and engaging plan, fostering team excitement and commitment.• collaborating with managers to ensure optimal resource allocation for each task.• guiding the team in addressing performance and collaboration challenges through collaborative problem-solving.• establishing seamless communication and information flow within the project team.• proactively managing project risks by implementing thorough mitigation strategies, and maintaining up-to-date scope and schedule to reflect any necessary adjustments.• partnering with clients to guarantee deliverables consistently exceed their expectations. This involves continuously monitoring progress, quality, and cost throughout the project lifecycle.• keeping the steering group and stakeholders informed with regular updates, and escalating critical situations promptly.• prioritizing active listening to project team members to understand their concerns and ensure clear communication. Show less