Richard Spicer

Experience

• 

  Wizards of the Coast

  Jan 1999 - Jan 2001

  Customer Service Representative

   Provided game support for Pokémon TCG, Magic TCG, L5R TCG, and D &D. Answered an average of 100+ emails a day dealing with game and world issues for Pokémon TCG Attended board meetings and organized play meetings to further my understanding of the game Assisted in product replacement, defective merchandise and resolving customer issues Attended Gen Con as part of the game support and fulfillment team

• 

  Crowne Plaza Hotel

  Jul 2011 - Sept 2016

  Outlets Supervisor

  Supervise and direct several food and beverage outlets concurrently, including full-service restaurant, hotel bar, clublounge, and room service for 410+-room hotelIn charge of weekly forecasting for all outlets, as well as all scheduling edits and input.Actively participate in staff and management meetings, often representing the food and beverage departmentIn charge of all menu modifications in the POS, including new menu roll outs and wine list changes.July 2014 Hotel Employee of the Month Show less

• 

  CG Public House

  Oct 2016 - Feb 2018

  Restaurant Manager

  Directed all restaurant and bar staffs. Worked with catering manager and executive chef to ensure quality and service on site and off. Worked with vendors and distributors to maximise sales.

• 

  Silver Cloud Inns and Hotels

  Jan 2018 - Aug 2018

  Food and Beverage Manager
• 

  DoubleTree by Hilton

  Oct 2018 - now

  Inspect 30+ rooms weeklyManaged and coordinated HSK and laundry staff dailyMOD in 850+ room hotelManaged more than 1 million dollars in laborProcessed 18000 pounds of laundry dailyWorked with multiple locations for supply and logisticsOrdered all supplies Conducted monthly total inventory of both propertiesAwarded manager of the quarter

  • Complex Purchasing Manager

    Jul 2022 - now

  • Complex Laundry/Housekeeping Manager

    Sept 2019 - Jul 2022

  • Food and Beverage Manager

    Oct 2018 - Sept 2019