Garrett Brown

Experience

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  Yahoo! Inc. Boston ISO

  Jun 2007 - Aug 2008

  Intern

  ● Assisted Sales Associates on thier daily routines. This includes market research, compiling information, and gathering data on contacts.

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  Brightcove

  Feb 2010 - Sept 2010

  Sales Consultant

  ● Sales for Brightcove Express - an online video publishing platform.Brightcove is the leading online video platform used by media companies, businesses and organizations worldwide to publish and distribute video on the Web.

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  Performance Marketing Northwest

  Dec 2010 - Aug 2011

  SEO Administrator

  • Sold search engine services and maintained client campaigns as SEO Administrator• Optimized and maintained over a thousand different websites owned by company• Front end customer service representative and accounts receivable

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  Green Choice

  Jul 2011 - Aug 2012

  Commercial Sales and Marketing Supervisor

  • Outside sales and marketing for green alternative home services.• Territory included commercial and multi-family properties in the Greater Portland and Greater Seattle areas.• Marketing consultant for all marketing aspects including website, online video, flyers/handouts and trade shows.

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  Performance Logic

  Jan 2013 - Jun 2016

  Client Services Associate

  ● Develop project management software for hospitals so they can monitor their projects at an administrative level● Help develop and test software for government and private hospitals● Implemented software to all VA Hospitals (totaling to over 200 facilities) that improved their environment of care rounds within a year● Conducted full day trainings on-site to over 50 VA facilities● Created support documents, quick guides, and videos for many aspects of our tool● Assist in support calls for clients within and outside of my department Show less

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  SBI Software

  Dec 2016 - Oct 2018

  Client Service Associate

  The Saas software developement company creates agricultural software to help medium-to-large house plant growers maximize efficiency ‘from seed to sale’. My responsibilites were:• Worked directly with clients regarding software upgrades, training, and maintenance.• Provided training videos and documentation• First contact for all customers through multiple platforms (incl. LiveChat)• Managed, testing, and delegating incoming issues, updates, hotfixes, and emergencies• Presented in front of current and potential clients (incl. large audiences)• Implementation of PBS software at Walmart and other big box retailers Show less

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  Cura Wellness & Sentia Wellness

  Oct 2018 - May 2020

  A national cannabis extract company that included brands like Select, Ignite, and Social CBD. During my time, the company went through a demerger to separate their product lines. One of my main responsibilities was to collaborate and update all current and new product lines. Other responsibilities included:● Managing four designers● Maintained, negotiated, and established relationships with vendors● Created and presented on workback dates to manage expectations of new product releases● Simultaneously managed the transition from customer support role Show less Cura Wellness was a cannabis extract and CBD eCommerce store My responsibilities as a Customer Service Manager included:• Managed a team of four to handle all support via ZenDesk, phone, and directly with dispensaries regarding cannabis products in dispensaries and online retail (CBD only)• Created procedures and handbook that detailing daily CSR operations• Focused on various KPIs to improve the overall service, product, and delivery• Wrote training manuals for incoming customer service members on how to tackle a wide-range of issues or questions• Promoted to Packaging Manager from this position Show less

  • Marketing Packaging Manager

    Apr 2019 - May 2020

  • Customer Support Manager

    Oct 2018 - Mar 2019
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  Nature's Catalyst

  Jan 2021 - Apr 2021

  Customer Service Project Manager

  An ecommerce company that sold CBD products including tinctures, creams, capsules, and various beauty products. My key responsibilities included:● Customer support (ZenDesk & social media)● Affiliate marketing management● Overseeing inventory and shipping

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  Nectar Markets

  Jun 2021 - Dec 2022

  Sr. Manager of Design

  With over 40 stores and 500 employees, Nectar Markets is the largest cannabis retailer in Oregon. My responsibilities included:• Ordered and maintained the packaging and content needs for over a dozen product lines• Managed current branding and retail setup across over 40 locations for consistency• Conducted the creative process for exploring new brands design and marketing materials• Organized product launch timelines via Gantt charts and shared project management software• Managing a team of designers through creation of all marketing, retail, and construction design• Due to rapic expansion and the falling price of cannabis, Nectar moved forward with mass layoffs, incl. my department Show less

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  MushroomSupplies.com

  Mar 2023 - Jan 2024

  Product Manager

  The eCommerce company provided premium sterile soil in bags used for growing mushrooms at home or commercially. My responsibilities included:• Conducted market research, cost analysis, and executed product creation for a mushroom cultivation ecommerce company selling over 5m per year in product• Managed vendors (foreign and domestic) to source product components and packaging based off delivery time, budget, and overall quality• Worked directly with other departments (I.e Marketing, Operations, etc.) to successfully launch 5 new products, including laying the groundwork for 10 more• Assisted with customer support questions, FAQ, and designing an AI chatbot to answer common issues that customers would have. This helped to reduce the workforce needed in this department• Due to cash flow issues, the company decided to close Show less

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  Assembly Brewing - Pizza Annex

  Feb 2024 - now

  Resturant Manager

  The Alberta St. restaurant serves Detroit-style pizza (square) and beer brewed at the main headquarters. My responsibilities include:• Scheduling shifts, track/order inventory, submit book keeping, and conduct quality assessments• Ancillary tasks, such as: dough making, prepping ingredients, cooking, serving, opening, and closing• Learning the inner workings of the restaurant business