Mahmood Abdullah

Experience

• 

  Data Direct Outsourcsing

  Jun 2012 - Jun 2012

  Marketing Executive

  - Marketing memberships via Movenpick Hotels

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  GGM Community Learning Centre for Refugees

  Apr 2015 - Dec 2015

  Tutor

  - Provide high-quality instruction in maths & science subjects.- Administering and scoring practice tests and providing feedback to students.- Coordinating and assisting in events.

• 

  VAGLER International Sdn. Bhd.

  Sept 2016 - Nov 2016

  Engineering Intern

  - Assembly & disassembly of the 3D Printers followed by their troubleshooting, servicing, and maintenance. - Vagler-On-Demand operations using 3D printing objects with various printing materials as per the customer requests. - Testing and Documentation of new components, subsystems, and features supporting with R&D activities. - Engagement in marketing events such as training, exhibitions & trade shows.

• 

  Accenture

  May 2019 - Dec 2020

  Content Moderator Associate

  - Use of different content metrics under the client’s supervision to maintain the quality on social media.- Mastering quality control of high-volume contents through enforcement of policies.- Cross-team collaboration & communication to meet aggressive review deadlines.- Development & execution of policy updates under the influence of trends to increase retention of users & client satisfaction

• 

  Truckoom

  Jun 2020 - now

  Co-Founder
• 

  Orion Group

  Feb 2021 - Sept 2021

  Sales Supervisor

  - Assist and coordinate activities of all projects.- Develop & maintain business relations.- Research & Market study of targeted customers,- Prepare territory reports & review project proposals

• 

  Institute for Transformational Development

  Sept 2021 - Jun 2024

  - Core project management deliverables (risk management, communication, project controls & reporting).- Led high-performing teams in business innovation projects, ensuring timely and quality delivery.- Translated customer requirements into detailed system specifications.- Managed project priorities, resource allocation, and team dynamics to meet project deadlines and objectives.- Utilized Agile methodologies and JIRA to streamline project execution and enhance workflow management.- Delivered training on solutions and provided product support.- Conducted market research to identify customer needs, trends, activity reviews, and project forecasts.- Developed and maintained project plans, timelines, and budgets for improvements and development.- Ensured the product team adhered to established processes, methodologies, and quality standards. Show less - Assisted in the installation, configuration, and maintenance of hardware and software.- Conducted training sessions for clients and internal staff on new technologies and systems.- Liaising with vendors, partners, operations, compliance, legal & other teams to ensure project satisfaction.- Conducted research to identify products, vendors, and technologies to fulfill customer needs and preferences.- Created and maintained technical documents, such as operation briefs for hardware/software, SoWs, warranty, and support manuals. Show less

  • Technical Delivery Manager

    Jan 2023 - Jun 2024

  • Technical Support Specialist

    Sept 2021 - Jan 2023
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  Hotel.school

  Jul 2024 - now

  Technical Delivery Manager

  - Lead the delivery of immersive VR/AR learning solutions, revolutionizing digital hospitality education for the Metaverse.- Oversee large-scale projects, including a key VR training initiative in Saudi Arabia, driving innovation in workforce training.- Integrate AI-powered mobile learning with VR/AR technologies on user-friendly platforms, ensuring impactful client experiences.- Collaborate with cross-functional teams to design scenario-based learning modules tailored to industry needs.- Align technical expertise with client goals, bridging gaps between technology, education, and operational excellence. Show less