Amani Otoom

Experience

• 

  Alberta Health Services

  Jan 2012 - now

  • Supported over 200 departments in the Calgary zone with change management activities associated with the implementation of Connect Care, ensuring a smooth transition and adoption of the new system• Played a key role in establishing risk mitigation strategies for departments during the implementation of Connect Care• Streamlined Connect Care implementation, enhancing efficiency and patient outcomes through comprehensive support to operational managers• Oversaw successful integration of Connect Care in Launch 4 and Launch 5, ensuring seamless transition of patient data and workflows• Demonstrated effective leadership in the communication working group, fostering stakeholder engagement and alignment during the implementation• Implemented measures with the Downtime and Recovery Working Group, ensuring uninterrupted access to critical patient information and maintaining top-quality care Show less • Provided vital support to the Ambulatory Care User Group during Launch 5, managing meeting agendas, tracking work packages, and offering assistance to managers, resulting in streamlined workflows and improved collaboration.• Efficiently coordinated the conversion activities for appointment/case and referral requests, ensuring precise validation, completion, and comprehensive staff training, leading to a seamless transition to the new system and enhanced patient care.• Actively participated as a key member of the communication planning working group, contributing to the development of effective strategies and materials for the Connect Care Implementation, fostering clear and consistent communication channels across the organization.• Supported stakeholders in navigating the implementation process by maintaining a thorough understanding of project requirements and timelines, facilitating effective communication and coordination between various teams, resulting in increased project efficiency and successful outcomes.• Demonstrated exceptional organizational skills in managing the stakeholder list, ensuring accurate and up-to-date information, facilitating effective communication, and promoting stakeholder engagement throughout the implementation journey. Show less

  • Implementation Lead

    May 2022 - now

  • Research Administrative Assistant

    Aug 2014 - now

  • Project Coordinator

    Sept 2021 - Mar 2022

  • Academic Assistant

    Jul 2015 - Sept 2021

  • Medical Billing Specialist

    Jan 2012 - Jul 2014