Abidur Rahman

Abidur Rahman

Followers of Abidur Rahman850 followers
location of Abidur RahmanDhaka, Bangladesh

Connect with Abidur Rahman to Send Message

Connect

Connect with Abidur Rahman to Send Message

Connect
  • Timeline

  • About me

    Customer experience | RMG | MFS | BPO

  • Education

    • Uttara University

      2017 - 2020
      Bachelor's degree Electrical and Electronics Engineering
    • Barishal polytechnic institute

      2011 - 2015
      Diploma electronics
  • Experience

    • Genex Infosys Limited

      Oct 2016 - Jul 2020

      - Monthly Business Review (MBR)/WBR, Agent utilization, Customer Relationship Management (CRM), Tracking Overall Service of Service Center.- Guide operations team to follow the planned strategies for First Call Resolution.- Implementing management strategies for employee motivation and engagement and giving feedback to the operational head and management.- Coordinate with admin & HR for operations.

      • Team Leader_333

        Feb 2018 - Jul 2020
      • Customer Service Executive

        Oct 2016 - Feb 2018
    • BKash Limited

      Jul 2020 - Jul 2021
      Junior Officer
    • SML Group Limited

      Jul 2021 - Nov 2023
      Customer Service Executive
    • R-pac International

      Feb 2024 - now
      Executive account services

      The Global Destination for Branded Packaging, Trim and Supply Chain Solutions.

  • Licenses & Certifications