Deep Enrich
Abidur Rahman
850 followers
Dhaka, Bangladesh
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About me
Customer experience | RMG | MFS | BPO
Education
Uttara University
2017 - 2020Bachelor's degree Electrical and Electronics EngineeringBarishal polytechnic institute
2011 - 2015Diploma electronics
Experience
Genex Infosys Limited
Oct 2016 - Jul 2020- Monthly Business Review (MBR)/WBR, Agent utilization, Customer Relationship Management (CRM), Tracking Overall Service of Service Center.- Guide operations team to follow the planned strategies for First Call Resolution.- Implementing management strategies for employee motivation and engagement and giving feedback to the operational head and management.- Coordinate with admin & HR for operations.
Team Leader_333
Feb 2018 - Jul 2020Customer Service Executive
Oct 2016 - Feb 2018
BKash Limited
Jul 2020 - Jul 2021Junior Officer
SML Group Limited
Jul 2021 - Nov 2023Customer Service Executive
R-pac International
Feb 2024 - nowExecutive account servicesThe Global Destination for Branded Packaging, Trim and Supply Chain Solutions.
Licenses & Certifications
- View certificate
Excel Supply Chain Analysis: Solving Transportation Problems
LinkedInMay 2021
- View certificate
Customer Service: Serving Customers Through Chat and Text
LinkedInApr 2021 - View certificate
Critical Thinking
LinkedInApr 2021 - View certificate
Creating Positive Conversations with Challenging Customers
LinkedInJun 2021 - View certificate
Working with Upset Customers
LinkedInOct 2020 - View certificate
Jodi Glickman on Pitching Yourself
LinkedInApr 2021 - View certificate
Communicating with Charisma
LinkedInNov 2020
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