Vaishali Nikam

Experience

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  SUN microsystem

  Dec 1999 - Mar 2000

  Programmer/Consultant
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  Fujitsu

  Apr 2000 - May 2000

  Programmer/Consultant
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  Aspect Communications

  Jun 2000 - Aug 2000

  Senior Consultant
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  Quantum

  Sept 2000 - Dec 2000

  Senior Functional Consultant, Oracle Application Integration Team
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  Xora Inc

  Jan 2001 - Feb 2003

  Senior Consultant/Programmer, Enterprise Solutions

  Developed and Design Cross-Functional Applications. As a Senior Functional consultant, provided support for building connectors (both ERP & CRM) modules. Performed functions like Business Process Analysis, Design, Development, Testing and Maintenance. Participated in pre/post production support, end user documentation and training. Developed and maintained productive Mobility Connectors for Oracle ERP/CRM. Performed and participated in ensuing that application specific products and solutions are delivered to specs, on time and within budget. Played a Key member of several successful customer implementations (Intuitive Surgical, KLA Tenor, Home Finishes, Aspect, Sysco, Safeway, US Food, Time Track.) Show less

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  PeopleSoft/Oracle

  Apr 2003 - Oct 2003

  QA Analyst for People Tools (Contractor

  Execute automated and/or manual tests on People Tools bi-weekly builds for all supported database platforms.Identify discrepancies, report incidents, and validate actual results with expected results. Log "bugs" found using the People Tools incidents tracking database. Troubleshoot and debug automation and test environment issues. Install, configure, and maintain databases and testing environments. Worked on Tools like Application Designer, Application Engine, Process Scheduler, Business Interlinks, Component Interface. Exposure to platforms such as Oracle, DB2Unix, Informix, Sybase, Microsoft, Software Quality Assurance and automation using Rational Robot. Show less

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  Oracle

  May 2004 - now

  Principal Technical Support Engineer

  Analyzing and troubleshooting complicated and critical functional/technical issues across product lines.Providing excellence in customer service. Responsibility of understanding customer issues and determining the cause of bugs. Analyze functional feasibility for new enhancement request. Technical leader for International hubs in mentoring other engineers.Provided and ensured Customer satisfaction. Providing support for Development team in analyzing the issues logged. Involvement in Quality Assurance testing for new features.Understanding and taking the responsibility of customer’s issues and determining the cause of the bugs.Worked as an Oracle Diagnostic methodology champion- this is a process to streamline and document support cases.Worked on Purchasing and General Ledger modules of PeopleSoft (part of integration).Designed and created knowledge document on PeopleSoft Payables Topics which were used by other support team engineer.Clarifying customers queries regarding product functionality and its usage. Show less