Marko Lukic

Experience

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  Univerzitet u Beogradu - Arhitektonski fakultet / University of Belgrade - Faculty of Architecture

  Sept 2007 - Jun 2008

  IT Support Technician

  • Setting up and maintaining network infrastructure • Windows OS and utility software installation• Fault location on defective computers• Helping users with their daily issues

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  Grebenarevic engineering

  Sept 2008 - May 2009

  Windows System Administrator

  • Network administration• Backup organization• Windows OS and utility software installation• Fault location on defective computers

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  NCR Corporation

  Nov 2012 - Jan 2023

  Primary FunctionProduct Owner for a major global Telecommunications Customers project to launch a web-based solution for streamlining the lead to quote process. Solution enables customers to self-quote NCR managed services spanning 80 countries from any device in less than 5 minutes.Solution achieved a reduction in quoting lead time from an average of 2 days to less than 5 minutes.Driving the Agile software development lifecycle from inception to post implementation support including:• Requirements definition based on internal and external customer inputs• Writing user stories• Development of use cases and source data files• Development of test cases and scripts• Interaction with IT development team to translate requirements into system design• Management of incidents using Jira/Agile and driving in Scrum/Sprint planning, Sprint review and Sprint retrospective and management sessions• Coordination of integration testing of modules• System and user acceptance testing when needed• Development and delivery of end user training to customer pilot and production users• Ongoing support for lifecycle maintenance and enhancementsSecondary Function• Owner and creator internal tools used for complex RFP quotation and automated P&L generation• Co-owner and designer of new NCR T&T SLA solution for onsite CE labor and parts support.Additional Function• Global Presales Support Team – backup TL and mentor Show less Primary Function• Generating solutions and quotes for world’s major telecommunication services providers based on case by case requirements.• Services quoted: Routing and Switching, Site Survey, WLAN services, RMM, Maintenance, Professional Services, Unified Communications, SD WAN and Firewall Security Services.• Customers supported: AT&T, Cisco, Verizon, T-Systems, SingTel, BT, Telstra, Juniper, Telefonica and Vodafone.• Solutions for the following OEMs: Cisco, Riverbed, Juniper, Aruba, Palo Alto, Viptela, AudioCode, Blue Coat, F5, Fortinet, Infoblox, Polycom, Pulse Secure and Ipanema.Secondary Function• Training new colleagues, mentoring, backup TL. Show less

  • Senior Financial Analyst / Product Owner

    Aug 2019 - Jan 2023

  • Senior Solution Analyst / Product Owner

    Jan 2017 - Aug 2019

  • Junior Solution Analyst Telecommunications & Technology

    Aug 2015 - Jan 2017

  • Help Desk Representative

    Jul 2013 - Aug 2015

  • Business Analyst

    Nov 2012 - Jul 2013
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  Digital Finance International

  Feb 2023 - now

  Business Analyst

  Development of banking financial modeling products