Supornno Basu

Experience

• 

  TRICON INFRA BUILDTECH PVT LTD

  Feb 2019 - May 2019

  MEP Engineer
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  Wipro

  Jun 2019 - Jun 2021

  Associate
• 

  Cognizant

  Jul 2021 - Aug 2022

  Senior Process Executive
• 

  Salesforce

  Aug 2022 - now

  Technical Support Engineer

  - Assisting customers in troubleshooting their custom code, integration, and implementation of Salesforce products. This involves debugging, troubleshooting, and ensuring issues are fully resolved.- Manage highly visible, global and strategic customer reported issues and ensure 100% customer satisfaction- Developing and maintaining technical expertise in assigned areas of product functionality.- Demonstrating exceptional analytical, troubleshooting, and problem-solving expertise.- Providing feature explanation and Salesforce coding best practices.- Managing customer expectations and the customer experience to maximize customer satisfaction.- Actively maintaining and participating in work-related training and up-skilling activities.- Demonstrating the ability to research, document and prioritize customer issues, leveraging internal tools and escalating to relevant teams as necessary- Multitasking and performing effectively under pressure and meeting all support related KPIs as outlined by business- Creating and curating knowledge content. Show less