Michelle Bystrom

Experience

• 

  The Chop House Grille - Mendenhall

  Jun 2007 - Jul 2008

  Restaurant Manager

  · Ensured food quality, guest loyalty and managed monthly finances and performance.· Worked as a team player with a close group of managers to develop and implement strategy for staffing, training and developing a committed team of employees.· Created an atmosphere that promoted unity, loyalty and growth within a diverse workplace and a sophisticated market place.· Executed event-planning procedures including by not limited to: wedding events, celebratory dinners and sales programs at the need of the local business community.· Created and executed a weekly schedule for a minimum of 45 staff members.· Conducted daily staff meetings to enhance employee performance, job satisfaction and continued profits.· Organized a benefit for the Christopher Lee Holder Culinary Scholarship, working as an event producer with two other directors to raise more than $20k with a $0 budget in endorsements and raffle prizes by implementing strategy for vendor placement and volunteer participation. Show less

• 

  Ricoh USA, Inc.

  Mar 2009 - Feb 2022

  * Responsible for the successful implementation of all assigned projects and/or project components.* Primary point of contact with the client for all project related activities.* Ensures project deliverables are in accordance to each project's Statement of Work.* Coordinates activities of project personnel, including 3rd party resources, to ensure project progresses on schedule and within prescribed budget.* Escalates to appropriate cross-functional resources for project issue resolution.* Ensures adherence to all Ricoh process and policies.* Development and accuracy of all Project Management deliverables, including adherence to Ricoh’s standard Project Management Office (PMO) tools and templates. (E.g. Communication Plans, Resource Matrices, Weekly Status Reports, Microsoft Project Plans, Meeting Minutes etc.)* Manages time effectively to ensure project profitability.* Ensures successful transition from project implementation to Client’s steady state once projects are completed. Show less • Responsible for coordination of all tasks associated with Tier 1 project activity for the Enterprise Services Delivery Team in the Northeast Region.• Works closely with Sales to gather all details of each installation to meet and exceed customers’ expectations.• Analyzes orders to confirm software and equipment are included.• Schedules installation activity for Solution Implementers by working directly with client contact.• Load balances work between Solution Implementers by reassigning resources and rescheduling workload as needed.• Assists with project pilots to contribute ideas and improve various processes. Show less · Implemented the Ricoh brand and improved site procedures to a newly acquired site including the creation of the Site Procedures Guide and the use of an electronic tracking system.· Facilitates relationships between local, national and global customers (both internal and external) to add additional assets to site contracts.· Manages shipping, receiving and conference room reservations for a campus of more than 400 TE Connectivity Employees.· Assists surrounding departments with project management on a large scale of projects and tasks.· Manages a fleet of multifunction hardware devices implementing supply management and troubleshooting.· Completes monthly report analyses displaying performance metrics and highlighting trends for key contacts.· Completes yearly performance appraisals for each employee and oversees the hiring process of additional staff members and temporary employees as needed. Show less

  • Project Coordinator

    Aug 2016 - Feb 2022

  • Implementation Coordinator, NE Region

    Aug 2014 - Aug 2016

  • Site Manager

    Mar 2010 - Aug 2014

  • Field Service Representative

    Mar 2009 - Mar 2010
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  MV Transportation

  Jan 2022 - now

  Technical Project Manager