Maciej Ledke

Experience

• 

  PTTK Gdynia Maritime Branch

  Jul 2006 - Jan 2007

  IT consultant

  o conducting a proprietary course on basic computer skills, the Internet use and word processors.

• 

  Zoom Internet Cafe

  Mar 2007 - Jul 2008

  Computer hardware technician, salesman

  • computer network administration,• maintenance and repair of computers and office equipment,• customer service, assistance in using a computer and office packages,• website and social media management,

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  3Nastka computer service

  May 2007 - Nov 2007

  Computer service Internship desktop and notebooks

  • assembly of desktop computers,• maintenance of computer hardware,• simple hardware or software repairs,• customer service.

• 

  AMIKOM Adam Motycki

  Jun 2008 - Feb 2012

  Computer Service Technician

  o hardware diagnostics and repair, o OS installation, o resolving software issues, o building and maintenance of network infrastructures, o customer support and sales,o data recovery.

• 

  Workwear Pluta

  Aug 2008 - Jan 2009

  IT consultant, web designer

  • designing and creating a website,• website positioning and administration,• creation of a computer station,• user support in the use of Microsoft software and accounting programs.

• 

  Prolog_Service,

  Apr 2012 - Dec 2014

  Independent Business Owner/ Freelancer

  o computers and precision electronics diagnostics and repair,o designing, building and maintaining network infrastructures,o IT outsourcing,o BGA reballing,o SMD/SMT soldering,o resolving OS related issues,o data recovery, o data management for small companies,o b2b relationship building, o recruiting & training employees in sales and software/hardware repair basics. o Providing technical training to both employees and external partners to maintain service quality, Show less

• 

  VECTRA S.A.

  Apr 2014 - Nov 2014

  Technical Support Consultant

  o resolving network issues reported by users,o remote client support for HFC/LAN issues,o real-time monitoring of HFC network,o end-user support for technological changes issues,o maintaining user network settings (including VoIP),o responding to incoming calls,

• 

  IQ.pl Sp. z.o.o

  Jan 2015 - Apr 2018

  o setting up network configuration for servers,o monitoring and maintaining servers network connectivity,o building physical (copper and optical) network infrastructure,o setting up initial configuration for IPMI, IDRAC and other KVM systems,o improving redundancy and fail-over systems,o creating disaster emergency scenarios and counteractions.o installing and supporting Windows desktop and server OS,o assembling and setting up new servers suited for clients requirements,o maintaining data center infrastructure: power generators, cooling systems, UPS,o providing technical training to both Client and internal peers,o supporting new team members during boarding process, Show less

  • Specialist in IT Infrastructure Maintenance Dep.

    Jul 2016 - Apr 2018

  • Technician in IT Infrastructure Maintenance Dep.

    Jan 2015 - Jun 2016
• 

  Thomson Reuters

  May 2018 - Oct 2018

  Systems Engineer

  o performing product installations using global consistent methodologieso executing tasks outlined in project plans and Statement of Work (SOW) agreements with clientso driving potential product implementation issues to timely and successful resolution by minimizing and/or avoiding any client impacto maintaining awareness of relevant technical and product trends through self-learning/study, training classes and job shadowingo staging remotely Thomson Reuters, HP, Accedian, Juniper, Checkpoint, Bluecoat deviceso maintaining site documentation (Visio diagrams)o providing feedback to Quality Assurance/Development teamso providing technical training to both Client and internal peers,o supporting new team members during boarding process, Show less

• 

  Refinitiv, an LSEG business

  Oct 2018 - Oct 2023

  o Responsibility for all aspects of the technical relationship with the customer from an implementation, product change perspective.o Building and maintaining strong relationships with key technical contacts in named accounts.o Facilitating meetings with the customer when required, either proactively or event triggered. o Leveraging internal resources to provide more expertise around the best options for implementation of the customer’s infrastructure.o Ownership of the end-to-end implementation change for LSEG products, both LSEG and client initiated.o Providing technical advice to customers on all aspects of customer connectivity, product and system usage and upgrades to ensure that the customer is fully ready for the changes.o Identifying all customer readiness activities for assigned projects and acting as the customer-facing Technical Lead.o Liaising with key customer departments for each account during an implementation or upgrade to keep them informed of progress and any issues. Show less o Driving global projects along site various internal and external stakeholders performing installations using global consistent methodologieso executing tasks outlined in project plans and Statement of Work (SOW) agreements with clientso driving potential product implementation issues to timely and successful resolution by minimizing and/or avoiding any client impacto maintaining awareness of relevant technical and product trends through self-learning/study, training classes and job shadowingo staging remotely Thomson Reuters, HP, Accedian, Juniper, Checkpoint, Bluecoat deviceso providing feedback to Quality Assurance/Development teamso providing technical training to both Client and internal peerso taking part in recuitment process and supporting new team members during boarding process,o proactively improving teamwork across organizational boundaries, removing barier to execution o assisting in global projects on technical level, Show less o performing product installations using global consistent methodologieso executing tasks outlined in project plans and Statement of Work (SOW) agreements with clientso driving potential product implementation issues to timely and successful resolution by minimizing and/or avoiding any client impacto maintaining awareness of relevant technical and product trends through self-learning/study, training classes and job shadowingo staging remotely Thomson Reuters, HP, Accedian, Juniper, Checkpoint, Bluecoat deviceso providing feedback to Quality Assurance/Development teamso providing technical training to both Client and internal peerso supporting new team members during boarding process,o proactively improving teamwork across organizational boundaries,o assisting in global projects on technical level, Show less

  • Implementation Relationship Manager

    Feb 2022 - Oct 2023

  • Senior Technical Implementation Specialist

    Feb 2021 - Feb 2022

  • Technical Implementation Specialist

    Oct 2018 - Jan 2021
• 

  LSEG (London Stock Exchange Group)

  Oct 2023 - now

  UAT Test Manager

  o Oversee technical implementation of quality control, testing and analysis, o Supervise a team, allocate tasks and co-ordinate work of other team members to successfully implement the end-to-end testing in the software development life cycleo Lead end-to-end testing delivery and activities in alignment with the organisation's quality standards and strategy to ensure that software meets or exceeds specified business and customer needso Review and approve test plans and scripts to ensure alignment with standards and technology strategyo Oversee the maintenance of all customer technology solutions, ensuring all issues are resolved on timeo Develop understanding of LSEG's commercial direction and how quality and technology are a part of thiso Build trusting relationships with internal and external collaborators, growing own network and collaborating with other teams, and provide vital overview of the items launching and their statuso Communicate sophisticated / technical information clearly and concisely in an audience-appropriate formato Deliver consistent and high quality testing services to support the business and other collaborators Show less