Experience

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  Lutron electronics

  Jun 2009 - Jul 2009

  Sales intern

  • Researched increase in customer care through outreach calls for various campaigns.• Piloted use of Salesforce to unify various stages in client communication and activity, which would eliminate redundant inquiries and lost opportunities.• Designed and documented standard operating procedures.• Created a reference website for salesmen.

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  Registration gateway- a linq solution

  Feb 2014 - Mar 2020

  Produced high fidelity UI/UX interactive mockups, epics, user stories, and acceptance criteria using iRise integrated with Jira.Conducted product interviews and surveys.Presented roadmaps and collected feedback at User Groups.Designed a modern, responsive UI to upgrade our existing software suite. I standardized the look and feel across different pages utilizing navigation bars, slider menus, responsive tables, newer controls, etc.Integrated products with third-party software to pull and send data and documents via APIs.Spearheaded migration to AWS cloud hosting, using Aurora to drastically increase system performance, reduce server costs, and leverage elastic resourcing to better support peak use.Expanded a multi-million-dollar product line, which enrolls and updates information for millions of students annually across the country.Transitioned the organization from Waterfall to Agile. I operated as Product Owner and supplemented some Scrum Master duties where necessary to support the team. Show less Published a project dashboard via SharePoint, which gave sales and management visibility into availability to take on new clients, missed opportunities, and client schedules.Developed a process between implementation and development to triage escalated issues and bugs reported internally or by clients and maintained a high level of communication on the status of resolutions.Created a release tracking system to eliminate communication gaps within implementation around the latest releases, upgrades, patches, and rollbacks in production.Worked with the leadership team to identify areas and strength and weakness, improving individual and team effectiveness.Mentored support specialists and developers on analyzing and executing complex data restores in MySQL when a traditional database restore was not possible. Show less

  • Director of Product Management

    Nov 2018 - Mar 2020

  • Assistant Director, Implementation Services

    Apr 2018 - Feb 2019

  • Manager, Software Services

    Jun 2016 - Apr 2018

  • Supervisor, Software Support

    Dec 2015 - Jun 2016

  • Software Support Specialist

    Jun 2015 - Dec 2015

  • Software Configuration Specialist

    Feb 2014 - Jun 2015
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  Marketsmart

  Oct 2020 - Aug 2021

  Product manager

  Product Owner of a Fundraising Dashboard, openAPI, and scoring algorithm to identify donors’ givinginterests and potential to charitable organizations.Facilitated transitioning the product and engineering teams into a cross-functional, agile scrum team, actingas both Scrum Master and Product Owner.Identified and implemented product efficiency gains, error prevention, and new functionality to delightcustomers using an MVP, iterative approach.Manage Jira for the product development team, leveraging a customized JQL board to view all relevantprojects seamlessly in the same sprint board and backlog.Responsibilities include market research, data analysis, prototype creation and testing, documenting userstories and requirements, grooming, sprint planning, maintaining the product roadmap, creating client andinternal product documentation, QA & AT, and planning and communicating releases. Show less

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  Powerschool

  Aug 2021 - Jan 2022

  Product manager
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  Oddball

  Feb 2022 - now

  • Program Manager

    Jan 2024 - now

  • Senior Product Manager

    Feb 2022 - Jan 2024