Experience

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  Verizon wireless

  Jan 2007 - Mar 2010

  Provide remote Tier 2 technical support for Android, Apple, Windows, Palm, Blackberry, and wireless mobile broadband devices/software. Conduct CDMA and 1xRTT network analytics. Work directly with network engineers to review and repair network outtages and identify trends. Utilitze differential diagnosis techniques to ensure both customer understanding, and adherence to company policy.

  • Technical Support Coordinator

    Mar 2007 - Mar 2010

  • Tech Coordinator

    Jan 2007 - Jan 2010
• 

  Flextronics rts

  Mar 2010 - Mar 2011

  Retail technical support

  Performed warranty service for AT&T wireless handsets. Ensured accuracy of inventory coming into and out of the support center. Ensured that all customer transactions were completed with in the appropriate time frame.

• 

  Zones

  Mar 2011 - Jan 2014

  Grown AirWatch Revenue by 165% over Q3 Last Year.Grown AirWatch Margin by 144% over Q3 Last Year.Turning customer presentations into qualified trials within 48 hours of initial presentation.Perform classroom training for Zones Account Executives that outline the AirWatch Solution and how to engage AirWatch sales reps.Conduct classroom training for new Zones Account Executives on the basics of Mobile Security and various product offerings from multiple vendors. Worked with Zones preferred vendors to increase sales in network security hardware and software. Maintained steady gross profit between $35,000 and $40,000 monthly.Used WebEx extensively to demonstrate GUI of popular firewall technologies to close sales efficiently.

  • AirWatch Brand Champion

    Mar 2013 - Jan 2014

  • ExpertConnect Security Specialist

    Mar 2011 - Mar 2013
• 

  Staples

  Jul 2013 - Jan 2014

  Easytech certified tech

  >Increase Technical Satisfaction scores by delivering services on time as quoted to the customer. >Increase Sales of Technical Services>Desktop troubleshooting including the following: --Hardware Issues --Software Issues --Removal of Malware, SpyWare, Viruses and Trojans.

• 

  Watchguard technologies

  Feb 2014 - Jan 2018

  • Sales Engineer

    Apr 2015 - Jan 2018

  • Inside Sales Representative

    Feb 2014 - Apr 2015
• 

  Carbon black, inc.

  Jan 2018 - Oct 2019

  Channel sales engineer
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  Vmware

  Oct 2019 - May 2022

  Sr. partners solutions architect
• 

  Scythe

  May 2022 - Nov 2022

  Pre sales adversary emulation engineer
• 

  Randori, an ibm company

  Nov 2022 - Jan 2024

  Sr. sales engineer cybersecurity
• 

  Ibm

  Jan 2024 - Dec 2024

  Brand technical specialist security software - federal
• 

  Bforeai

  Dec 2024 - now

  Sales engineer