Jose Walter Aleman

Experience

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  Cheaptickets.com

  Apr 2010 - Feb 2011

  Travel Advisor level 1

  Booking full packages for companies traveling in buisness . Scheduling B2B Services Team supporting the Direct Selling activities of the Corporate Sales. I was responsible for providing support for Corporate Customers through ticketing channels (Amadeus, Saber, ), including auditing, business to business, and government travel support functions.Audit reservations for ticket policy violationsTrack and research unused funds for CustomersProvide business to business back office supportFamiliarity with online travel sites (agencies and corporate booking tools) Customer Support experience, Great people skills to maintain a profitable relationship with corporate customersProficient with Microsoft Suite functions, Salesforce CRM Show less

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  Orbitz for Business

  Oct 2011 - Dec 2013

  Travel Consultant

  I was accountable for both individual and shared team goals, responsible for providing customer service and accurate completion of both international, domestic travel arrangements and special requests.Respond positively to customers by making reservations for business travelers accurately and efficientlyComplete any service requests and sell related products such as car, air, hotelMake the customer aware of their company travel policy, and communicate this to ensure adherenceEnsure customer traveler profiles and details are accurateProvide advice on visa, passport and security requirements relating to the destination and confirm the issuing details for each reservationDevelop a solid understanding of the corporate travel industry, and the key drivers for our VIP customers Show less

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  Decameron All Inclusive Hotels & Resorts

  Feb 2015 - Nov 2016

  Reservations Sales Specialist

  Courteous self-motivated and detail-oriented Hotel Reservations Agent with 4 years of experience exercising a high level of commitment to exceptional customer service in hotel settings. Brings a positive energy to the workplace and functions well in a fast-paced high volume environment. Strong ability to capture as high-dollar reservations by utilizing selling techniques effectively.MS Windows / OfficeAccount managementGuest ExperiencesPerformance metricsFluent in SpanishCRM systemsRelationship buildingReservationsSales Show less

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  BVmedia

  Jan 2016 - Oct 2016

  Backoffice Assistant

  For this position, my goal was to provide the customer service support via email/ calls, to anonline driving school for various states in USA. Promoted, to SME (subject matter expert)after 5 months, in which I helped the teams reach their own short-term goals, to then work on the facility’s overall goal, which was their metric.

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  Feuji Inc

  Jan 2016 - Dec 2017

  Inside Sales Support Executive

  Introducing a new cloud base platform for travel agencies to facilitate their booking, marketing and manage a two-way profitable relationship for more efficient results. Calling, and emailing filtering leads setting up appointments to facilitate the Account managers sale, and or webinar.Partial recruiting/ first round candidates for Agents in the US. Interviewing and finding key skills in each candidate, to see if qualifying for a SALES position grade the candidate for next possible interview round 2 of 3. Show less

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  Amazon Web Services

  Apr 2016 - Nov 2017

  TCSA core

  As a TCSA I acted as a Cloud Computing evangelist in the leading edge of this growing industry.As an AWS Customer Support Associate, My duties were to help field customer via e-mail andphone contacts, interface with Amazon Web Services Developer Support Reps, interacteddirectly with the Developer community to resolve support issues.• Providing prompt, efficient, detailed, customer-oriented service to AWS customers.• I worked with various L.O.B,

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  Tech Data

  Dec 2017 - Aug 2020

  Inside Sales Quick Service Restaurants For Samsung Electronic America

  • Roadmap reviews • Partner Portal.• Demo/Eval units depletion.• Inventory availability in the Distribution Channel.• Meet and exceed all quotas and activity objectives in assigned accounts.• Generate sales opportunities by responding to all inbound requests from end users looking for a reseller in their area.• Actively profile all partners and use effective sales methodology to promote Samsung products, services and incentive programs.• Meet sales goals to achieve the highest level of customer satisfaction. Show less

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  Accenture

  Aug 2020 - Sept 2022

  Business Developer Representative

  As a Business Developer, I am the Engager for those customers interested in purchasing Microsoft licenses and Cloud Services in the market. Conduct Tele qualified Opportunities BANT (BANT - Budget, Authority, Need, and Time Meet the individual and group goals and PKs.

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  OpenText

  Jan 2023 - Jun 2024

  Enterprise Sales: Support Maintenance Renewals

  We manage a busy pipeline of Enterprise accounts, working closely with account owners to deliver exceptional service. Our goal is to help our clients thrive by reducing risk and utilizing our excellent persuading and negotiating skills to extend contracts with multi-year deals.

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  Lodgify

  Aug 2024 - now

  Embarking on the adventure of creating the best vacation rental software in the game. Empowering vacation rental owners worldwide, revolutionizing success with cutting-edge software. #VacationRentals #Success #Empowerment

  • Sales Specialist ll

    Jan 2025 - now

  • Sales Specialist

    Aug 2024 - now