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Jose Manuel Giner

Jose Manuel Giner

Technical Support Analyst

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  • Timeline

  • About me

    Telecommunication Engineer

  • Education

    • Universidad Blas Pascal

      1999 - 2005
      Telecommunication Engineering

  • Experience

    • Arnet

      Jan 2000 - Jun 2001
      Technical Support Analyst

      Installation, configuration and support of DSL modems and routers for small/medium size companies.Support of the IT infrastructure of the office I was working in.

    • Universidad Blas Pascal

      Jan 2002 - Jul 2006
      Technical Support Team Lead

      Member of the team responsible for the operation of the IT infrastructure of the university (PC stations, servers, networks devices and telephony systems)Since April 2005 acting as Team Leader.

    • Jazztel

      May 2006 - Feb 2007
      CAT Team Lead (Technical Assistance Center)

      Leading a Tier 2 technical team responsible of maintaining Jazztel Telecommunication network.Responsible for resolving escalated incidents related to ADSL, VOIP, TVoDSL and analog telephony services on Cisco and Huawei devices.

    • Accenture

      Jan 2007 - May 2015
      Américas Data Infrastructure Lead

      Leading the Data Networking Team within the NOC (Network Operation Center).

    • Logicalis Latam

      May 2015 - May 2022

      Leading the technical team responsible for the design, planning and execution of projects in the most important Telco´s of the country.

      • MTG Telcos Coordinator

        Sept 2020 - May 2022

      • Service Provider Technical Lead

        May 2015 - Sept 2020

    • Junior Achievement Americas

      May 2022 - now
      Digital Transformation Coordinator

  • Licenses & Certifications

    • Scrum Foundations Professional Certificate (SFPC)

      CertiProf
      Jun 2020

    • Project Management Professional (PMP)

      Project Management Institute
      Jul 2016

    • PacketShaper Specialist

      Blue Coat Systems acquired by Symantec
      Jan 2009

    • Cisco Certified Network Professional Routing and Switching (CCNP-RS)

      Cisco
      Feb 2016

    • Cisco Certified Network Associate Routing and Switching (CCNA)

      Cisco
      Nov 2007

    • PMI Agile Certified Practitioner (PMI-ACP)

      Project Management Institute
      Jul 2020

    • CCIE R&S Written

      Cisco
      May 2010

    • ITIL Foundation Level

      ITIL Certified
      Jun 2012