Jaclyn Campbell

Experience

• 

  Hood Medical Clinic

  Jan 2003 - Jan 2005

  Billing Administrative Assistant
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  San Antonio Kidney Disease Center

  Jan 2005 - Jun 2007

  Patient Account Representative
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  Acelity

  Jun 2007 - Dec 2016

  • Successfully managed unbilled portfolio of $50,000 while reducing aging to under 20% with a mix of MCO payers• Consistently performed above expectation for unbilled, lost days, AD blanks and clean cash (Q1- Q4 2017)• Trended changes in payer behavior through authorization denials and medical necessity rejections• High level of inter-department communication revolving around re certification process for orders• Volunteered for piloting of revamped DOT process, requiring strong knowledge of Medicare and MCO Payer criteria, able to increase revenue by working with customers to prove medical necessity criteria was still met for subsequent cycle of billing• Strong focus on clean billing and prevention of lost days by attention to payer requirements and timely submission of authorization Show less

  • Billing/Collections Specialist

    Jul 2015 - Dec 2016

  • Resolution Specialist

    Jun 2007 - Jul 2015
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  3M

  Dec 2016 - Nov 2023

  Contract Analyst

  I effectively manage a diverse payer contract portfolio, encompassing over 1500 payer plan types, resulting in over $10M of annual revenue. By utilizing triangulation reporting methods, I track and analyze changes in payer behavior, enabling us to adapt our strategies accordingly. I provided valuable insight and recommendations on potential payer contracts and payer guidelines specific to our homecare business at KCI, resulting in improved order placement approval times. Through thorough research, I ensure that payers adhere to established contracts and negotiated rates, contributing to faster order approval times. I maintain high-level communication with various departments to relay updates on payer reimbursement and coverage criteria, contract renegotiations, and potential business impacts, engaging with management up to the VP level. Additionally, I streamlined the non-contracted approval process for out-of-network patients, enhancing placement approval times. Lastly, I leverage critical thinking to identify system requirements and business needs to support new product and program offerings. My expertise extends to contracting programs such as Oracle, Emptoris, Sharepoint, Hero, and Delair, enabling me to support overall business needs and downstream groups dependent on contract actions. Show less

• 

  DaDaABC

  May 2018 - Nov 2018

  ESL Teacher

  Child ESL online English teacher

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  Storibook Public Relations Inc

  Jun 2019 - Dec 2019

  Marketing And Public Relations Intern

  • Assist in the development and execution of strategic communication and marketing plans for assigned clients• Perform public relations services, media monitoring, copy writing and scripting for assigned clients• Creating and maintaining media lists, flagging opportunities for relevant coverage for clients• Writing, editing and disseminating news releases, articles, blogs and social media initiatives• Media pitching and developing press materials• Staffing of media interviews and segments• Developing client newsletter in email distribution programs• Client social media campaign development and management• Participating in new business research and preparation Show less

• 

  Crib & Kids, LLC

  Nov 2019 - now

  Digital Marketing Manager

  In my role as a Digital Marketing Manager, I excel in the development, implementation, and management of highly effective social media strategies. My expertise lies in utilizing these strategies to fuel business growth and success. I have a strong skill set in creating visually captivating and highly engaging digital media content, employing both my photography and design talents. I possess a clear understanding of client objectives and ensure that my content aligns with their goals.I also invest considerable effort in conducting thorough market and product research, enabling me to effectively target desired audiences. By doing so, I can enhance brand visibility, attract potential customers, and create a strong social media presence for businesses. Additionally, I focus on utilizing social media channels strategically to drive traffic to online stores, resulting in increased sales and improved profitability for the organizations I work with. Show less

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  Storibook Public Relations Inc.

  Dec 2019 - Mar 2023

  Account Manager

  I collaborated in the development and execution of strategic communication and marketing plans for 3+ clients, each with over 4 physical locations. I generated monthly client email newsletters, surveys, and marketing emails, reaching a confirmed audience of over 80,000 consumers.I facilitated, organized, and executed special events that generated local news coverage and community participation. I developed and collaborated with local media for client pitches and press materials, including filming, scripting, and constructing press releases.I wrote, edited, and disseminated news releases, articles, blogs, and social media initiatives. Additionally, I managed a team of 5+ professionals, including coordinators, social media managers, and design team members. Together, we successfully launched numerous campaigns that resulted in new customer acquisition and the retention of existing customers.Through my expertise and leadership, I contributed to the success of our clients' communication and marketing efforts. Show less

• 

  Beast Creative Agency

  Jan 2022 - Sept 2022

  Social Media Manager

  I successfully managed a portfolio of 4-6 clients, with contract sizes ranging from $100-300k in annual revenue. I also internally collaborated with a team of 2-3 professionals who were responsible for maintaining our digital platforms and web-to-email automations.By delivering effective campaigns, I achieved a notable 3% increase in sales for our clients, while expanding their customer reach by 35%. I took the lead in monthly strategy meetings with my clients and stakeholders, ensuring the successful and timely implementation of marketing and digital campaigns.As part of onboarding new clients, I developed customized marketing strategies tailored to their specific needs. These strategies encompassed various marketing mediums such as social media, email marketing, billboard advertising, and digital/web platforms.I was also accountable for the development, editing, sign-off, and execution of digital content, maintaining a high standard of quality and accuracy throughout the process. Show less

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  SunMED Medical Solutions

  Jul 2024 - now

  Director of Payor Relations