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Abdul Kader Hamead

Abdul Kader Hamead

Customer Service Associate

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  • Timeline

  • About me

    Facility Manager

  • Education

    • The Indian High School Dubai

      -

      Activities and Societies: Drummer - Brass Band Was a member of the Brass Band with Indian High School Dubai.

    • University of Lucknow

      2010 - 2013
      Bachelor of Commerce (B.Com.) Commerce

      Bachelors of Commerce - Correspondence

    • Burhani College of Commerce and Arts

      2007 - 2010
      H.S.C Commerce Pass

      Activities and Societies: Inter college football tournament. College Project Title: Small-scale EntrepreneurshipDuration: 2 monthsSize: 16 membersRole: Leader Responsibilities: Training to members, assistance in purchase of raw- material, helping group members, key role in handling manufacturing department.Project Description: This project is aimed to develop a small scale entrepreneurship. This small enterprise worked with the name CELEBRATIONS, enforced into handicraft gift items, which focused and offered specifically three… Show more College Project Title: Small-scale EntrepreneurshipDuration: 2 monthsSize: 16 membersRole: Leader Responsibilities: Training to members, assistance in purchase of raw- material, helping group members, key role in handling manufacturing department.Project Description: This project is aimed to develop a small scale entrepreneurship. This small enterprise worked with the name CELEBRATIONS, enforced into handicraft gift items, which focused and offered specifically three different types of gifts: Handmade Lucky Tree, Handmade flowers along with decorative pots and small teddy boxes. Show less

    • St Peters school Mumbai

      2005 - 2007
      ICSE Computer Programming, Specific Applications

      Activities and Societies: Brass Band

  • Experience

    • Firstsource Dialog Solutions Private Limited

      Oct 2010 - Jun 2011
      Customer Service Associate

      • Answered inbound calls as well as assist customers who have specific inquiries.• Sorted out payment plans• Recorded payments that are made• Evaluated customers' financial situations and negotiates terms of repayment to bring the account tocurrent• Provided personalized customer service of the highest level.

    • Tech Mahindra Business Services

      Jun 2011 - Oct 2013
      Customer Relations Associate

      • Provided prompt telephone support and resolution to problems reported by subscribers on functionaland operational issues to customer satisfaction.• Advised customers on product enhancements and on the latest information. .• To answer general enquiries relating to tariffs, services and procedures in order to support the dealers.• Using the network system provide re-sign and upgrade account information to support their retention of the customer.

    • Veldos

      Jul 2014 - Jan 2015
      Senior Associate

      • Answering inbound calls and assist customers with queries related to declined charges and fraud attempts on their accounts.• to prevent identity theft and secure customers account

    • Mr. Homecare

      Feb 2015 - Nov 2016

      • Support Customer Experience, Revenue and Retention through segmentation of our customer base, analytics and modelling. • Provide business and product team with behavioral analytics• Managing new product based projects through all steps from inception to sale/delivery to the client. • Manage the integration of data from different sources• Responsible for data mining and predictive analysis and report writing highlight trends in the sales out data for internal and external publications• Develop customer profiles & develop tactics for retention, conversion, up-sell, and cross-sell. Show less • Manage relationships with B2B Clients and end users within client organizations and Client retention.• Enhance revenue from the account by offering additional billable products/services. • Delivery of ongoing services and projects and responsible for overall customer satisfaction for designated accounts. • Write strong and insightful reports, advanced usage of MS office • Sift through volumes of data, to identify prominent themes, trends and relationships. • Remain up to date on social media domain knowledge and train customers as well as internal resources. • Coordinate with technical team to provide speedier resolution to clients. • Ensure accurate and timely billing and receivables from clients. Show less

      • Communications Manager

        Dec 2015 - Nov 2016

      • Assistant Communications Manager

        Feb 2015 - Nov 2015

    • SILA Group

      Dec 2016 - Sept 2019
      Facilities Manager

      •Responsible for total facility management services including Mechanical (HVAC, PHE / Plumbing/ Fire-fighting, Lifts/Elevators/Escalators), Fire-Alarms, ELV, Buildings Management System (BMS), CCTVs and Electronic Security systems, Drainage systems, WTP/STP, etc.•Involved in both strategic planning and day-to-day operations particularly in relation to buildings and premises.•Major focus on using best business practice to improve efficiency, by reducing operating costs while increasing productivity. Show less

    • KAMALA LEISURE CENTRE PRIVATE LIMITED

      Oct 2019 - May 2024
      Manager Communications & Facilities - Utopia City, Worli

    • Promotify Middle East

      Jun 2024 - Sept 2024
      Business Development Manager

  • Licenses & Certifications