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William Smith

William Smith

General Assistant

Followers of William Smith40 followers
location of William SmithWolverhampton, England, United Kingdom

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  • Timeline

  • About me

    Senior Service Support Engineer at City of Wolverhampton Council

  • Education

    • Primary goal

      2021 - 2023
      Apprenticeship Information Technology Ongoing

    • Dudley College

      2016 - 2020
      Level 2, level 3 & HNC in computing Information Technology

    • Smestow school

      2011 - 2016
      Gcse

  • Experience

    • Sainsbury's

      Aug 2016 - Jan 2022
      General Assistant

    • Synapse Information Ltd

      Sept 2021 - Jul 2022
      IT test and support technician

    • City of Wolverhampton Council

      Sept 2022 - now

      Provided 2nd line support to employees of the council and external customers working with a various range of devices. Provided excellent customer to all staff and customers whilst working within SLA agreements Provided 2nd line support to employees of the council and external customers working with a various range of devices. Provided excellent customer to all staff and customers whilst rolling out new equipment to end users whilst planning out the project.

      • Senior Service Support Engineer

        Jul 2024 - now

      • Service Support Engineer

        Mar 2023 - Jul 2024

      • Junior service support engineer

        Sept 2022 - Mar 2023

  • Licenses & Certifications