Daniela López Osorio

Experience

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  Smurfit Kappa

  Jan 2017 - Jun 2021

  • Developed standard monitoring system to review quality KPIs such as pieces claimed, returned and PPMs; consequently, customer satisfaction increased by 19% from 2019 to 2020. • Led projects to redesign manufacturing recipes, implementing OPEX concepts to improve process productivity (less downtime and waste), achieving 11% savings in raw material costs (1.250m USD/year) resulting in final product´s performance improving or remaining stable • Created VBA script on excel that queries raw materials´ names and simulates final product´s performance and cost, decreasing time required to prepare savings projects by 30%. Show less • Prepared reports by collecting, analyzing, and summarizing data; and interact across the organization making recommendations to maintain product quality and customer satisfaction.• Participated in activities relating to QS audits, environmental and food safety regulatory compliance • Supervised 40 employees/shift, managing production resources to meet safety, quality and efficiency targets. • Provided training to 245 team members on standard methodology to realize capability studies using statistical software, to ensure process variation is between agreed tolerances. Show less

  • Process Technical Engineer

    Jul 2019 - Jun 2021

  • Quality Analyst

    Jul 2017 - Jul 2019

  • Student Intership

    Jan 2017 - Jul 2017
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  Cloverdale Paint Inc.

  Oct 2021 - Aug 2022

  Customer Service Representative

  • Increased the first quarter year sales by 30% by applying a mix of proper product knowledge and selling techniques to provide a personalized customer experience.• Improved inventory accuracy by processing retail wholesale orders and returns through the POS system. • Maintained consistency in quality by collecting, analyzing, and comparing against the desired color sample, and working cross-functionally with all the manufacturing staff to ensure quality instructions were followed.

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  Wesco

  Aug 2022 - now

  Quality Analyst - Utility solutions

  • Develop and conduct the branch Lean Quality Management System and lead ISO 9001 audits.• Collect, compile, and analyze operational data and, develop specifications and reports supporting quality assurance.• Develop and carry out work studies such as root cause analysis, CARs, PARs, and, gap assessment, to new and existing standard operational procedures.• Reduce the average of inventory errors by applying Lean tools such as process mapping, 5whys, and brainstorming to control variation across the operation process. Show less