Natalie Willers

Experience

• 

  The Olive Garden Restaurant

  Feb 2003 - Jun 2005

  Restaurant Manager

  -Ordering and receiving of stock -Stock takes-Payment of invoices-Training of staff-Ensuring staff productivity-Operating POP system including “cash-ups”-Assisting waitresses and kitchen staff during peak times-Opening and Closing of the restaurant-Delivering good customer service; dealing with conflict-Interacting with people in a professional manner

• 

  Smollan

  Jul 2005 - now

  -Build sound client relationships-Ensure Operational effectiveness /excellence-Manage 7 Hub Managers, 11 RSS, 7 Trainers & Responsible for 65 Employee’s-Staff Recruitment & Management-Manage Field Intelligence-Monitor & audit Field execution as per client requests-Manage Call Cycles-Ensure effective administration (Database & staff file management)-Manage office efficiencies-Accurate Reporting by deadlines & Consolidation of reports-Audit Field execution as per client requests-Effective Communication with staff-Commission Consolidations-Manage day to day adhoc requests-Control expenses Show less -Manage promotional activities-Build sound client & supplier relationships-Ensure Operational effectiveness /excellence-Manage 4 Field Managers, Responsible for 90 Employee’s-Staff Recruitment-Manage Field Intelligence-Manage Call Cycles-Create Standard Operating procedures for new businesses-Manage new businesses-Cost Saving / Fuel, Travel & cell phone (Control expenses) -Monthly monitoring of Fines/ Accidents/Poor Driver behavior/ Vehicle Abuse/ Repairs and -Maintenance/ cell phone & laptop (Ensure serviceability of assets)-Ensure mandatory training completed for all staff & Implement a training plan to grow staff-Succession Plan/Talent Pool and action plan in place (PDP’s)-Leave Management – within company standards-Labour turnover – within company standards-Employment Equity Target achieved – within standards-Monthly scorecards and Bi-Annual Appraisal process completed-Development of Reporting systems/ processes-Ensure effective administration-Manage office efficiencies-Admin – Database and staff file management-Business continuity in the event of strike action-Manage staff so that store budgeted targets achieved -Manage staff so that store waste targets are achieved-Running & Implementation of Incentive programs Show less -To ensure effective customer relations, through continuous training and up skilling on new innovation. --To create ultimate brand awareness through maximizing Point of Sale.-Customer Satisfaction-Client Satisfaction-Relationship management with Key stakeholders-Sales Management-Training-Working with people-Relating and Networking-Persuading and Influencing-Learning and Research-Creating and Innovating-Planning and Organizing-Delivering results and meeting customer expectations-Following Structures and Procedures-Coping with Pressures and Setbacks-Achieving Personal Goals and Objectives Show less -To create a demand for branded products offered by the client by performing a brand development function regionally to the out of home consumption market.-Customer Satisfaction-Client Satisfaction-Create Awareness of branded product-Driving sales throughout OOH Channels-Maintenance of Brand Hygiene-Managing Point of Sale Material in outlets-Customer Service-Driving Sales through Out of Home Channels-Consumer Interaction, by organizing and executing promotions -Stock distribution when necessary-Timeous Reporting of weekly activities-Brand Awareness i.e. what is happening around you regarding competitor brands Show less

  • Go to Market Manager (Tigerbrands)

    Oct 2023 - now

  • Regional Manager (Tiger Brands)

    Jan 2018 - Oct 2023

  • Operational Support Manager (Samsung)

    Jun 2012 - Dec 2017

  • Regional Manager ( Pick n' Pay Account)

    Oct 2010 - May 2012

  • Field Manager (Pick n' Pay Account)

    Feb 2009 - Oct 2010

  • Market Development Manager (Sony Ericsson)

    Nov 2006 - Jan 2009

  • Brand Activation Consultant (Nestle Account)

    Jul 2005 - Nov 2006