Jallah S.

Experience

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  Faison Office Products LLC

  Mar 2013 - Nov 2015

  IT Lead Field Engineer

  • Led a team of two Network Engineers in implementing long range wireless PTP solution • Installed, configured, and maintained webmail exchange server for Basin Trucking, improving data communication • Developed customer disaster recovery policy and procedures • Implemented data redundancy • Provided training and support for new IT staffs and led projects development and implementations • Provisioning server for deployments • Experience within Active Directory, AD permissions and OU structures • Incident logging, work tracking systems for retrieving ticket queue for work orders (Dell KACE and ConnectWise)• Windows Client Operating Systems (Windows 7 and Windows 10) • Print management, set up and configuration printers• Configuring Group Policies Show less

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  Innova Integrated Solutions, Inc.

  Nov 2015 - Oct 2018

  IT Manager

  • Documented system processes to add to the corporate technical knowledge base. • Recommends, implements, and maintains solutions that meet Information Technology standards. • Maintain user accounts with special attention to security on all data and voice systems. • Provides a high level of support including technical assistance and training to system users. • Manage local and remote connectivity via LAN/WAN, Wifi, VPN and thin clients. • Recommend and maintain corporate security policies and systems, including firewalls, intrusion detection systems, virus and spam filters. • Oversee the management of all IT hardware and software assets. • Act as the primary technical lead on Incident Response Team, including handling after-hours support as needed. • Support and administer third-party applications and Define network policies and procedures. • Define network policies and procedures. • Manage day to day operations of internal support team and implementing process improvements, and ensuring quality of service and productivity metrics are met. • Supervised and developed performance management and assigning and directing work. Also managing payroll and expenses within budget. • Creates team schedules, ensuring proper team coverage and reviews and approves timecards.• Installed, configured and managed Windows Server 2012 with multiple Hyper-V• Migrated Active Directory Users and Computers from Windows Servers 2008 to 2012R2• Transfer the five Fsmo Master Roles and the Global Catalog• Installed and configured Exchange 2013• Resolved vendors issues relating to ISP, hardware and software• Installed and configured Dell Kace K1000• Resolve issue Active Directory user and computers, group policies and OU• Installed and configured wireless AP (Meraki, Ubiquiti and Cisco Aironet)• Installed and configured (Dell SonicWALL 3500) including High Availability• Configured Server 2012 R2 (Hyper V) Backup Show less

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  Yahna LLC

  Sept 2017 - now

  IT Project Manager/ Senior Network Engineer

  • Network design, installation, and configure WAN protocols (OSPF, BGP, EIGRP MPLS etc.) • Oversee compliance with change control and incident management processes.• Provides technical oversight to customer's network architecture.• Work rotational shifts and occasionally change windows during evenings and weekends.• Wireless networking design and protocols• Provide customer support for Cisco Catalysts 9800-CL (Cloud), 9800-40, 9800-80, and AireOS WLCs• Provide Data Center, Enterprise level design, maintenance, configuration and support for Cisco IOS/IOS XE routers/switches in a• LAN/WAN/WLAN environment.• Experience with Cisco Nexus 2000 FEX, 5000, 7000 & 9000 Series switches - NX-OS using OTV, Fabric Path, VxLAN (DCNM),• VPC, VDC and VRRP/HSRP. Cisco Catalyst Switches 4500/6500-VSS MSFC4, C9200, C9300, C9500 and Cisco ISR 1000, 2800,• 2900, 3800, 3900 and 4000 Series including Cisco ASR 1000 Series IOS/IOS-XE. 3 Tier deployment of Core, Aggregation and Access Layer Multlayer Switching at Layer 2/Layer3.• configure Cisco WLC 2504/5508/5520 WLC AireOS and Catalyst 9800-L IOS-XE WLC• Network infrastructure services (DNS, DHCP)• User and site-to-site VPN (IPsec, SSL. IKE)• Managing the on-call response• Provide strategic leadership, technical consultation, and operational support for enterprise-wide IT network infrastructure.• Perform current state network assessments and develop architectures based on industry best practices and the latest advanced network technologies.• Identify, analyze, and resolve complex networking issues utilizing advanced technical experience. • Provide technical training to peers and maintain network documentation. Show less

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  Cognizant

  Sept 2019 - Dec 2020

  Senior Network Engineer

  • Configured and installed Juniper and extreme devices (routers and switches). • Provided network access to remote users • Granted and restricted access to network resources• Work on issues related to Hardware /Operating system for both laptops and desktops.• Manage overall IT activities for the account working with internal teams.• Owning SLA, KPI and driving Operations to meet Service level• objectives Driving & Monitoring Queue for ticket closure.• Escalation Tracking and own till closure.• Induction and KT to newly joined associates.• Responsible for Floor Management parameters.• Daily dashboard publishing• Operational action points tracking and closure Participation in• Project Team outages and provide support.• Work on End point compliance (Control parameters -AD /AV /SCCM and ET) and Software. • Provided Technical support Application software for Desktops/Laptops.• Printers and Multifunctional device support Coordinating and Updating• Desktops movement AMS Coordinating with Asset tracker for maintaining asset.• Troubleshoot and resolve issue related to Outlook and Communicator.• Software Installation based on RAMS request raised by end user Air• Watch Support on Phone VNET / Tandberg Support Show less

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  Johnson Controls

  Nov 2023 - now

  Fire Service Network V

  • Provide desktop support for customers and junior JCI tech which involves installation and configuration of software and hardware, remote monitoring and programming of various fire prevention and access control systems.• Configure servers and workstations and domain credentials, IP address and remote desktop.• Install, field equipment & control equipment enclosures in customer locations according to the national electric code, company and customer guidelines.• Install and configure MS SQL Server database for CCure 9000 data storage• Break and fix Fire Alarm Control Penal (FACP) 4007ES, 4010ES & 4100ES• Read and interpret blueprints, diagrams, specifications, software/ systems programs, schematics and operational product manuals.• Securely configure IP addresses, subnet masks and gateways on customer’s network.• Readjust equipment, repair or replace inoperative equipment and test for operation.• Configure VLANs and subnets into separate network traffic into smaller, more manageable networks.• Plan, organize and prioritize work will close attention to details.• Conduct End- User training.• Installation of complex integrated security systems to include the wiring, equipment and programming of access control systems, CCTV, digital recorders, network recorders, and intercom systems for clients. Show less