Tammy Rank

Experience

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  UGI Utilities Inc

  Oct 1987 - Feb 1997

  Customer Service Trainer

  Provided training to both Customer Service and Collections specialist. Prepared monthly training agenda and updated user manuals. Traveled to various work sites to partner with management to increase skills and success of the workforce.

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  XO Communications, Inc

  Mar 1997 - Oct 2011

  Manage Order Entry Coordinators - Assign daily task functions, handle escalations, and lead team of 12 coordinators. Interface daily with internal and external customers. Provide timely order status while maintaining any backlogs with regards to orders. Additionally, managed a team of “off-shore” agents to ensure timely return of orders. Train and coach team members as well as prepare and deliver monthly and yearly performance reviews. Served as the central point of contact for team members that coordinated the installation services. Interfaced daily with external business partners to ensure the seamless installation of products sold. Provided weekly training and team motivation to the team I lead.

  • Centralized Order Entry Manager

    Mar 2004 - Oct 2011

  • Service Delivery Team Lead

    Mar 1997 - Mar 2004
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  Setter Ridge Vineyards

  Nov 2011 - now

  Tasting Room Manager - Event Coordinator

  Tasting Room Manager and Event Planner-Coordinator for a Small family owned Boutique Winery in Kuztown PA. Personality is the key in this fun, fast paced environment. Greet and educate all visitors to the winery and pour wines for tasting while providing excellent customer experiences with a positive attitude and willingness to share wine knowledge. Ability to multitask and serve multiple customers simultaneously while providing consistent outstanding service. Effectively suggest and sell wine to customers. Accurately handle routine purchasing transactions, which include operating cash register and accounting of daily sales. Facilitate Chocolate and Wine pairing educational sessions. Participate in special events and pouring opportunities while representing the company and brand professionally, graciously and enthusiastically. Function as an informed resource for consumers regarding winemaking, wine growing, wine vintages and availability of products. Assist with display and pricing of retail items as needed. Effectively stock wine, set up and break down tables and chairs for events. Communicate with guest that are hosting private events ranging from 15 - 200 people, ensuring all details are attended to and the event is successful. Show less

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  L&J Moving and Storage

  Jun 2013 - Oct 2015

  Direct and coordinate customer needs, Local, Interstate and Logistical Moves. Monitor progress of deliverables, quality assurance, and customer service. As well as internal projects, relating to delivery of services. Exchange ideas, information regarding successes and obstacles with customers, sales and operation. Oversee all aspects of the project, including establishing schedules, assigning resource responsibilities, monitoring and controlling project activities. Identify bottlenecks and create written resolution/job aids for all team members. Show less

  • Customer Service Manager

    Jun 2013 - Oct 2015

  • Logistics Coordinator

    Jun 2013 - Dec 2013
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  CNA Insurance

  Dec 2015 - Aug 2018

  Operations Manager - Claim Field Operations and Support

  • Lead, plan and deliver a strategy for the long term growth and development of the Claim File Maintenance integrity. Including short and medium term business targets, planning and implementation • Monitor, evaluate and review results regularly to ensure continuous learning, growth and improvement for organization. • Oversee and responsible for maximizing customized project results. Set agreed deadlines, targets and deliver a measurable product.• Work with Direct Reports, Supporting Leaders and colleagues in multinational markets, which include off shore partners in India. Continuously communicating to identify prospective enhancements to maximize results and cultivate a unified environment.• Develop and enhance existing quality products, services and timely delivery to support the ongoing growth and development of the Claim Support Organization. Show less

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  WSP USA

  Aug 2018 - now

  WSP USA (formerly WSP | Parsons Brinckerhoff) is the U.S. operating company of one of the world's leading engineering and professional services firms—WSP. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the transportation, buildings, energy, water and environment sectors. With nearly 7,000 people in 100 offices across the U.S., we partner with our clients to help communities prosper. www.wsp.com/usa Show less

  • Corporate Accounts Receivable Supervisor

    Oct 2020 - now

  • Client Accounts Receivable Associate

    Aug 2018 - Oct 2020