Jessie Mangum

Experience

• 

  All Star Bowling & Entertainment

  Dec 2012 - Apr 2016

  Game Floor Manager

  • Trained in all departments including Customer Service, Sales, Event Coordinator, Training, and Floor Manager• Managed inventory and ordering for ticket redemption center

• 

  InterContinental Hotels Group (IHG®)

  Apr 2016 - May 2018

  Reservations Agent

  • Assist guests in making and modifying hotel reservations• De-escalate customers and connect to proper department• Create a custom company coloring book to sell to employees earning $500 for the employee care fund

• 

  RST Brands

  May 2018 - Mar 2023

  • Full design and content audit of company website • Create promotional graphics for 2-3 promotions each month• Manage social networks creating posts and research best practices• Implemented new design strategy to promotions to bring in a human element increasing engagement by 15%.• Facilitate an update of our website chat software which saved the company $8,000/yr • Assist on several marketing and creative projects• Manage and train new and existing employees• Streamline lead follow up process saving 10% of time spent and increasing team sales by 15%• Lead team meetings and propose improvements• Assist customers with custom designs, orders, and questions

  • Senior Graphic Designer

    Jan 2022 - Mar 2023

  • Sales Team Manager

    May 2018 - Jan 2022
• 

  Apex Sports Massage

  Apr 2019 - Dec 2021

  Website Manager

  • Design, prototype, and implement new company website increasing engagement by 40%• Update and manage website as changes are needed• Review site regularly for any issues or improvements

• 

  LACO Technologies

  May 2023 - now

  Senior Marketing Communications Specialist

  • Plan and execute trade show strategies, including logistics, booth design, and promotional materials.• Develop and manage social media content to drive engagement and brand awareness.• Create and implement targeted email marketing campaigns to generate leads and nurture customer relationships.• Maintain and update the company website with fresh, SEO-optimized content.• Design marketing collateral, including brochures, flyers, and other print materials.• Oversee graphic design projects to ensure brand consistency across digital and print platforms. Show less